Tip for Emailing our Help Desk from the September 2000 Actrix Newsletter

The Actrix customer support team are available 24 hours a day, seven days a week. You can phone them on 0800-228749 or you can email them at support@actrix.co.nz.

If you're emailing support, you would help them a great deal if you included your user-name inside your email, especially if you are sending from one of your mail boxes instead of from your main Actrix email address. Likewise, if you're emailing support from a domained email address.  Before our support worker can begin to help you, he or she needs to look you up in our main database, and if they don't have to search on your mailbox or domain first to find your account details, it saves them a lot of time and you get a reply quicker. The help desk can be pretty hectic, and every little bit helps.

Oh, and please don't email me with support enquiries. It's not that I don't want to help; it's just that I have other work, and unfortunately it is now necessary for me to become fairly ruthless in passing these back to the support team to answer.