Dialup Networking Error 691
from the May 2001 Actrix Newsletter

by John Kontopos

691 - Access denied because username and/or password is invalid on the domain.

The Error 691 Screen

CAUSE - This error will occur if you use a bad user name or password. Remember that passwords are case-sensitive; you may have a problem with upper/lower-case.

RESOLUTION
1. Verify that you have entered the correct password.
2. Check the Caps lock key to make sure it isn't accidentally on.
3. Try connecting again; if this doesn't solve the problem restart the machine and re-attempt the connection.
4. If all the above fails call the Actrix helpdesk (0800-228749).