From the Actrix Online Informer July 2010

by Rob Zorn

Readers' Forum July 2010

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may turn up under the Helpful Tips section on the Actrix home page (


Pam writes: I want my email to stay on the website instead of them disappearing after I download them in Outlook. I am now using an external hard drive and a wireless broadband stick so I want to be able to always see what emails I have. I used to have the emails stay on the website but they don't now. How long can I keep them there Please. Can you arrange it for me? I would be grateful if you can. Many thanks and regards, Pam

Hi Pam, Sounds like there are two possibilities for what you used to have. One could be that your email program was set to IMAP rather than POP. Using the POP protocol, your email program downloads your email and then deletes it from our server once it has been saved to your email program. IMAP leaves it there (but knows only to download new emails each time you connect) and also stores things like your sent items. IMAP is typically used by people who log in from different computers and want to have the same inbox and outbox no matter where they are. It's a great system, but has some drawbacks. You only get a certain amount of free space for your email and IMAP will often mean the amount of space you need will increase, and you'll need to pay for more.

The other option (and this is more likely) is that your email program was set to leave messages on the server. If you have this setting turned on, your email program will not delete emails after downloading them to your computer. It will just mark them as read and not download them again next time. This is a bit different from IMAP in that it doesn't worry about storing the emails you send or anything like that. The advantage of this is that you can log into your webmail on our website at any time to see all your messages (not just the ones appearing in the inbox of your email program).

To turn this setting on in Outlook click Tools/Account Settings and the double-click on your account appearing in the Email Accounts box. When the next dialogue box opens click the More Settings button on the right and you should see a box with a set of tabs come up. Select the 'Advanced' tab and put a tick in the box that says 'Leave a copy of messages on the server.'

To turn this setting on in Outlook Express click Tools/Accounts and the double-click on your account appearing in the Internet Accounts box. When the next dialogue box opens you should see a set of tabs. Select the 'Advanced' tab and put a tick in the box that says 'Leave a copy of messages on the server.'

A word of caution, though. Emails will build up on our server quickly, so you would be advised to log into web mail regularly to delete whatever you don't need.


Tessa writes, In my main Inbox I have lost the column on the left hand side that shows the little opened email picture and reply picture and flags. The column is there in my personal folders, but not on my main inbox page. How do I get it back?

Hi Tessa, You can turn various viewing panes on in Outlook under the View menu. The column with your folders in it is called the Navigation pane. Click View/Navigation pane for options and tick or untick to select them. You can also experiment with how Outlook displays itself by exploring the various options under View/Reading pane.

For those using Outlook Express, these options are available under View/Layout.


Someone with the initial M writes: We were warned about a new very serious virus, to be introduced via a message titled: "postcard from hallmark" Is Actrix ready for it? Thanks.

Hi M, The postcard from hallmark virus warning has been around for a long time. It's sort of a mixture of a real virus warning and a hoax. Lots of viruses have been gotten through clicking on links to a greeting card that someone has allegedly sent you. When you follow the link, you go to a website that contains 'malware' or a program that will try and infect your computer. It's always a good idea not to click links to greeting cards for this very reason.

However, there have also been a number of virus-related hoaxes that have been circulating for several years. The urban legends website says, "A variety of messages forwarded by well-intended people to warn others about the coming Postcard virus... Although the Postcard virus is real, it isn't a "BIG VIRUS COMING" (it's already been around in multiple forms for a long time now), it will not "burn the whole hard disc" of your computer, CNN didn't classify it as the "worst virus" ever, and it doesn't arrive in messages bearing a subject line of 'Invitation.'"



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