From the Actrix Online Informer May 2010

by Rob Zorn

Readers' Forum June 2010

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may turn up under the Helpful Tips section on the Actrix home page (


Colin writes: I live in a rural area and am wondering whether broadband can be received here. How do I go about this?

Hi Colin, There can be problems getting ADSL broadband to work in rural areas. This is mainly due to the quality of the copper network out in the country and the distance between you and your local telephone exchange. Our help desk staff have a line checking tool that they can use to get an indication of whether ADSL is possible for you or not, though sometimes a "likely" is the best indication the tool can give, as there are so many variable. Definitely worth a look though. Give the help desk a call on 0800 228749. They can also answer other questions you may have.

These questions and answers may also be of help.


Patrick writes: Later in the year I am to spend three months or so in the USA. I am thinking of buying a laptop over there rather than lugging one over. I'm assuming the institute at which I'm staying will have some Internet connection. Could you please tell me how I can continue to use my Actrix connection there to receive and send emails. I suspect it will be somewhat like your advice about using a mobile phone, but with some differences.

Hi Patrick, Yes, you can continue to use Actrix email and your Actrix email address when overseas. You don't need to connect through Actrix to access your incoming mail, so the Internet connection provided by your institute there will be fine. That Internet provider should also have no problem with you using your Actrix email address to send email.

On your new laptop your email settings should all be the same as they are here except for the outgoing mail server setting. It is normal for any Internet provider to require you to connect only to their mail server when you are sending email. So when you get your new laptop in the States, set up your email program as follows:

Email address: your Actrix email address
POP server:
SMTP (outgoing mail server): check with your internet provider over there.

There are instructions for setting up various email programs at (just remember to replace the outgoing [SMTP] mail server settings with those of your American provider).

I hope that helps.



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