From the Actrix Online Informer February 2010

by Rob Zorn

Readers' Forum February 2010

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may turn up under the Helpful Tips section on the Actrix home page (


Jeanette writes: Dear Editor, I don't know who to e-mail so hope you can help me. I have been downloading e-mails, but can't download one message and there are another lot of messages that I can't get to. Please advise me what I can do. Thanks. Jeanette

Hi Jeanette, If your inbox is blocked, then you wonít receive this message, so Iíve asked the help desk to give you a call. When one message has become corrupt or is too big to download it can be a real problem as it stops you getting to any emails that are behind it. When this happens, often the best thing to do is to log into your Actrix mailbox using Actrix webmail. You should be able to spot which email is causing the problem, and you can then delete it manually. Once done, fire up your email program again, and you should have no problem getting through.

You can access your webmail via the Actrix home page and the My Actrix log in box. You will just need to know your user name and password.

And the best address to email with problems is

I hope that helps.


Gillian writes: So I thought it would be great if I had a calendar option on My Actrix so I could print out my week's appointments and put it in my car every Monday so I'd always know where I was going and who I was seeing!  Is there such an option on My Actrix as I can't find it?

Hi Gillian, It sounds like an online calendar is just thing you need. However, it isnít a feature of My Actrix, and itís not one weíre likely to add. There are all sorts of reasons for that, and one of them is that there are perfectly good online calendars/organisers out there. Probably the best one of all is the one offered by Google that comes with your free Gmail account.

If you donít have a Gmail account, you can sign up for one at Gmail lets you send web-based email, but you donít have to use that feature if you donít want to. It also comes with a pretty funky calendar system that has lots of options, and itís easy to add items to it.. You can log into Gmail from anywhere on any computer with access to the Internet, so it should solve your problem of occasionally leaving your diary behind.

Gmail calendars can also be shared with other people, or you can set them to being private, so make sure you check out all the options and account settings. There are also facilities for uploading documents that you might need to access from anywhere, so itís really quite powerful. Best of all, it will send you an email to remind you of things you've entered into it.

Itís not too hard to use, so Iíd encourage you to log in and have a bit of play around. Hopefully youíll pick it up in no time!

Henrietta asks: Can you please advise me of the rights of a child regarding photos on Facebook? I know of a family where a person they know has put photos of the family's 3-year-old child on his Facebook page. The parents of the child do no want them on his Facebook page. Is it illegal to have them on? What can they do about getting them off his Facebook page?

Hi Henrietta, This can be a delicate and difficult situation. It is not illegal to put photos of children on Facebook, even when they're not your own children, and Facebook won't remove any photos posted unless they violate their terms of use (e.g. pornography or copyrighted images). So if these photos pose some sort of obvious threat to the children, you may have a case if you complain. To complain you can simply click the "Report this photo" link that appears below any photo on Facebook.

The best recourse your friends have is to talk to the person who has put the photos up. I would think that most reasonable people would respect a request from the parents of the kids that the photos not be used.

As a last option, they could leave a calm comment on the photos such as, "John, we've repeatedly asked you to remove these photos of our children and would appreciate you doing so." This may embarrass the person into removing them. However, I would suggest caution here too. If this person is so insensitive as to refuse a reasonable request, a "comment war" could make things even worse. They could also simply remove your comment from their Facebook page.

It's a toughie and I hope your friends can get this sorted.


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