From the Actrix Online Informer August 2009

by Rob Zorn

Readers' Forum August 2009

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


Howard writes: Hi, I have recently bought a new cell phone with wi-fi connectivity so i can check email if away from home. To make the settings requires some info about the email account. Can you advise where this is found? Thanks. Howard.

Hi Howard, what you need to do is set up the incoming and outgoing mail server settings on your new phone. Your incoming (POP) server setting needs to be That will allow you to connect to your mailbox via our mail server. However, you will need to use your phone provider's outgoing (SMTP) server settings as you can generally only send emails via the provider you are connected with at the time.

The SMTP server setting is likely to be, but you will need to check this with whoever your provider is. You will also need to enter your mailbox user name and password into your phone's email settings. It's hard to tell where this information is found as we're not sure what email software is on your phone. Here is a link to how to do this in Outlook. Hopefully you'll be able to adapt these instructions for your phone. If not, give us a call on 0800 228749, but you may also need to check the documentation that came with your phone about where those settings are located.


In a similar vein, David and Sue write: We need to know how do we get our emails diverted to our new laptop. We have now installed wireless in our home and will only use the old PC to find old files. Your help will be great.

Hi David and Sue, It's not so much a matter of getting your emails diverted to your new laptop. What you actually need to do is set up your new laptop so that it connects to your mailbox which is here at Actrix. You need to set up the incoming mail server setting as and the outgoing mail server setting as You will also need to set up your user name (usually the first part of your email address) and password in the settings of whatever email program you are using on the laptop.

Our website has tutorials on how to do this in various email programs. See: If you get stuck, however, give us a call on 0800 228749 and we’ll talk you through it.


Koskwa writes: Dear Rob... I rather look forward to your updates! I was particularly taken with the YouTube addition. So much so, I forwarded it to mates all over the planet.

But here's the thing: how did the contributor of this little nugget come across this in the first place? Were they thinking to themselves: let's see if I can find some random acapella eastern european jazz band that's done a Toto cover? This may be rhetorical... Keep up the amusing comments and tidbits! Regards, Koskwa

Hi Koskwa, Now that's a question! I think however, you've answered it in a roundabout way. It only takes one person to forward it to ten people who then forward it to more and something will really bloom if it's any good. Glad you're enjoying the Informers.


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