From the Actrix Online Informer May 2009

by Rob Zorn

Readers' Forum May 2009

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


John writes: How do I find out what emails have not got through your spam filter system for whatever reason. I thought all emails to addresses in the Address Book got though automatically but am looking for some photographs someone has sent to me that have not yet arrived despite being sent this morning. Don't get me wrong. I am pleased not to be receiving rubbish.

Hi John, Our spam filters work on a points system where each email is allocated a number of points according to various characteristics it shares with typical spam emails. Those that reach a certain points threshold get channelled off into your Spam folder where they live for seven days until they are deleted permanently. If you're expecting something that hasn't turned up, you can check what's in your Spam folder by logging into My Actrix on our homepage and clicking on 'WebMail and Spam folder'. You'll find your Spam folder in the folder list on the left hand side.

Whether someone's email address is in your email program's address book has no effect on the way our spam filters work as they have no connection to your email program. Some email programs have spam filtering features or add-ons that will allow anything in your address book through, but this is a separate process from our filters. You will need to check your own settings as to where your program puts email it thinks might be spam if you have such a system installed.


Jack writes: I find that at times my non-spam email ends up in the spam folder. I do not mind this at all, as I realise that it must be quite difficult to filter only spam. My good emails that end up in the spam folder, I then forward to myself, which then arrives in my inbox as an attachment. I find that the attachment will not open. It has a .msg beside it. My question to you then is "How does one open .msg folders? Thanks in anticipation. Kind Regards, Jack

Hi Jack, I'm not sure why the .msg attachments aren't opening for you. They should (and do for me) as .msg just means it's an attached email which your program should be able to open. However, perhaps there is something else you could try. When you enter your Spam folder, try moving the desired email to your inbox rather than forwarding it to your self. To do this tick the box next to the email to select it, make sure Inbox is selected in the 'Move to' field (Inbox is selected by default) and click the 'Move' button. This should put it in your Inbox and it will be downloaded just like any other email the next time you do a ‘Send and Receive’. I hope that helps.

Bert writes: I received an email with no text in it. However when I went to--properties--details--message source--I was able to read the text. Could you explain this for me?

Hi Bert, Not sure I can explain why this occasionally happens (and Google wasn't much help), but I have come across it before. When an email gets sent, various headers are added, as you know. Emails pass through various servers (usually three or four, but sometimes more) between the sender and the recipient, and each time the server will insert some information about where it got the email, what time it got it, and when it sent it on to the next server or the end recipient. When the end-recipient gets the email, the headers aren't usually visible as most people don't care too much about them.

Very occasionally something goes wrong and the text of the email gets included as part of the headers rather than as part of the message body. You've obviously come across this before too, as you knew to go check the email's headers and found the message.

For others wanting to check email headers:

In Outlook Express you can find email headers by right-clicking the email in your inbox and selecting Properties, details and message source. In Outlook, you'll find the headers by right-clicking and selecting Message options.


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