From the Actrix Online Informer November 2008

by Rob Zorn

Readers' Forum November 2008

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


Carol writes: Gidday there Rob, I am joining another household with an existing computer, which is served by [another ISP]. Mine is at the moment on Actrix, and I would like to stay with this. Can this be done, and would we need two connections and modems etc?

Hi Carol, There is no problem with the one computer having two accounts with differing service providers if you are on dialup, though, of course, they can't be used at the same time. If the computer currently uses dialup with that other provider, all you need to do is add a new dialup networking connection that has the Actrix dial in number in its settings and your user name and password, and when you want to go online you connect using that one. You wouldn't need to use a different modem.

There are problems if you are both using the same email program but wanting to use different email addresses as ISPs set up their email servers not to allow email through originating from other ISPs. This is a good thing as it prevents spamming. If you use a different log in to the computer it will be reasonably simple, but if you’re using the same log in – the problems I mention can still be overcome.

So, the short answer is yes it can be (and often is) done with dialup, but when it comes time to setting up the new Actrix connection, give the help desk a call (0800 228 749). It should only take a few minutes to talk you through putting the new settings in.

If broadband is involved, then that's a whole other kettle of fish.


Anthony writes: I was very surprised to see you link to this in the Unix, Linux and Open Source section of Cyberspace news snippets: When I first read it, I thought it was possibly ironic; now I think it's just plain ignorant. It will mislead and confuse many of your readers who don't know any better.

Is this supposed to be funny? "Sitting somewhere to the left of Mao and to the right of Idi Amin, Linux users are a complex bunch of geeked-up, black-hat freedom fighters. Or, they are socially-backward nerds with bad skin and cardies with elbow patches, depending on who you listen to."

Was this guy aware that "Google's Linux cluster currently processes over 150 million queries a day, searching a multi-terabyte web index for every query with an average response time of less than a quarter of a second, with near-100% uptime" (

Or "Linux at IBM. There are now more than 15,000 IBM Linux customer engagements worldwide, allowing customers to reduce their computing costs with solutions ranging from Web serving to some of the largest supercomputers." or "Linux offers a future-proof, long-term strategic platform. All major server and middleware vendors support the Linux platform" ( 

And just for the record, my parents – who are 86 – have been using Linux for years. As have I. And I don't have bad skin, cardies and elbow patches.

So at the very least, direct people to

Hi Anthony, Thanks for your response. The purpose of the Cyberspace news snippets section of the Actrix Online Informer is not to push any particular view. It is simply to provide links to what's out there and what's being said. Dave Thompson is a good writer and quite net-knowledgeable. I thought he was being a little 'tongue in cheek' and reflecting the rivalry that exists between some Linux and some Microsoft users. I am sure he didn't mean to offend anyone.

The good thing is that we also provide this forum so people who wish to point out alternative points of view can do so, and I'm glad you took the opportunity to do so. -Ed.


Julie writes: Hi there, I use 'My Pictures' to keep my photos in. I can click on a photo and then on the side I click 'send by email' very easily as it downsizes the photo etc. My problem is, how can I send more than one photo at a time? I know to go to my email program and attach photos, but they need to be downsized first.

Hi Julie, Yes, the way later versions of Windows allow you to compress photos before you send them by email is a nice feature. You can use the same method to send more than one photo at a time. After you’ve clicked on one photo, hold your Ctrl key down and click on another one. You will notice both photos are now selected. Keep clicking on images you want to send while holding down CTRL to select as many as you want. Then right-click on any of the selected photos and left click on Send to/Email recipient. Windows will then attach them all to the one email and give you the compression option. Note however, that only the copies of the photos attached to your email are compressed. The originals still in My Pictures are left as they were.

The Actrix Online Informer had an article about photos, email and the web in December 2006 which you can read here:


Michelle writes: My son opened a window as kids do rrrr. This was titled windows security you have a infected file the link that is recommended leads to” wow” a Virus killer site. I have run full Scans with AVG and Lava soft and don’t detect any major problems but every now and then this program keeps popping up I can’t seem to get rid of it. Not a major issue (as I tend to ignore it) but don’t want kids to open something there not supposed to. All help will be greatly appreciated, Regards, Michelle

Hi Michelle, This sounds like a piece of 'scareware' – a scam designed to make you think you have an infection on your machine or something else wrong so that they can either sell you a product, or get you to download something that may be even worse for you. That AVG doesn’t pick anything up is a little bit re-assuring, but the fact that this thing keeps popping up makes me suspect there is spyware/adware there that may be cleverly hiding itself.

Next time you get the pop up, take some good notes about exactly what it says and go and Google the name of the program or something from the pop up words. That way you can probably learn more about it, what it is, and how to remove it. If you need help with this, give Support a call on 0800 228749 and have the notes you took handy.

It's also a good idea to educate people using your computer about not clicking on warnings and free offers that randomly come along as you surf the web. Most of these are not what they claim to be. Know what security programs you have installed, and only pay attention to warnings that come from these.


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