From the Actrix Online Informer September 2008

by Rob Zorn

Readers' Forum September 2008

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


Steve writes: We are currently on a six month trip to the US and UK. When I am using wireless networks I can receive emails directly to outlook but can't send them. Is there a setting I need to change? Thanks, Steve.

Hi Steve, For security reasons, mainly around preventing spam, Actrix only allows access to its outgoing mail server when connected through an Actrix connection. This is a general rule all reputable ISPs follow. When you are connecting to the Internet via another ISP's connection, such as in a wireless hotspot, you would normally need to set your outgoing mail server setting to use the one provided by that ISP.

However, if you're moving about a lot, this could be a real nuisance, so the alternative would be to use Actrix's secure outgoing mail server. This uses a password system to check you're really Steve (and not a spammer) when you're connecting up through another ISP. Setting this up isn't too difficult, and instructions on how to do it with most e-mail clients are available here: You do not need to change this setting back once you return to New Zealand as it will continue to work regardless of the ISP you are connected with.

If you receive a warning about the secure certificate after you've changed this setting please go to the following page, download the appropriate certificate and follow the instructions to install it:

If you have any further questions please feel free to get in touch with the helpdesk at or 0800 228 749 (+64 4 801 5225 from overseas – not a free call).


Another Steve writes: I've used Ad-Aware for quite a while now. In fact I might have started to use it after a recommendation from this forum. However I have noticed that download times for the definition files have got a lot longer and, for someone like me on dial-up, very slow. In fact it has got so slow that I have stopped updating Ad-Aware, at least until I get around to getting broadband. Rob is there any other reliable free source program like Ad-Aware available that dial up (and broadband) users like myself may use? Particularly interested in something that doesn’t take ages to download when updating.

I'm not sure why Ad Aware should suddenly become significantly slower, but odd things can happen in cyberspace, and there are so many servers and links involved that it can be hard to tell why. The other popular spyware detector and remover is Spybot Search and Destroy which you can download for free at In fact a lot of people recommend using both these programs as one tends to find what the other misses. But if you're finding Ad Aware is no longer worth the trouble, it is far better that you are at least using an alternative.

Another thing you could consider is moving to a paid program to provide your Internet security such as Norton Internet Security or Trend Micro (and there are others). Because of their more commercial nature, it’s in the interests of program vendors to make these programs as swift, effective and easy to use as possible. In this day and age too, when online activities are so important, the $120 or whatever they cost probably isn't such a bad investment.

You can pick up commercial security programs at any reputable computer store where staff will be able to make recommendations about which one best suits your needs and budget. I'd recommend that over downloading, especially  if you're on dialup.


Mike writes: Hi Rob, I'm not sure if you can help with this – it is not so much of a problem to me, but more of an inconvenience to my email recipients. When using Outlook Express, however careful I am to only press *Send* once, most of my email recipients get duplicate copies of my messages. I did think it might be something to do with my Internet Controls/Firewall/ Spyware/ Antivirus programme. I use Trend Micro Internet Security, which generally serves me very well.

Jim Breen from Actrix support replies: Hi Mike, This is something that occurs if your Trend Micro Online Filtering Service option is enabled, and a timeout occurs while it checks the email you are sending. To prevent it from occurring you need to disable the Online Filtering Service option. Try the following:

  1. Open Microsoft Outlook, Outlook Express, or Windows Mail.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, uncheck the Submit anonymous data to the Trend Micro Online Filtering Service to double-check incoming messages for spam checkbox.
  4. Click OK.

Note: The Trend Micro Online Filtering Service is a feature that double-checks whether incoming messages are spam or not. Even if it is disabled, the Anti-Spam Toolbar still filters your email for spam and fraudulent messages.

You can find all these instructions online with helpful diagrams at


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