From the Actrix Online Informer August 2008

by Rob Zorn

Readers' Forum August 2008

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


John writes: Hi Rob. Enjoy reading the Online Informer each month. Regarding the article on scams – I read my email before going for my annual medical check. The doctor was busy taking my blood pressure when I told him an email that morning informed me I had won GBPounds 100,000,000 in a lottery. His laconic reply was, "No wonder your blood pressure is up." When I get my winnings I'll shout you a beer!!!!!!!!!!!! Cheers, John.

That's excellent, John, and congratulations on winning all that money. How 'bout you buy me that beer now while we wait for the money to come through. Just to save time... -Rob


Martien writes: Hello Rob, I am having a problem with messages stuck in the outbox. I can receive messages but not send them. Please can you help me to solve this problem?

Brian Dennehy from Actrix Support replies: Hi Martien, It's possible that one of the emails in your Outbox may have become corrupt which is why the email is "stuck". The best way to get rid of emails that are stuck in the Outbox and seem to stay there no matter how many times you try to delete them is to delete what is called the Outbox.dbx file. This will delete everything that is in your Outbox and start it over from scratch, so it may be best to double check that there are no emails in the Outbox that you would like to keep before proceeding. If there are you could simply copy and paste the emails into another folder, such as Drafts. However, rest assured that everything else in the Inbox, Sent Items, and any personal folders you have created will be left unharmed. It is a fairly long process, but if you would like to give it a try please follow these steps:

  • Make sure Outlook Express is not currently open and click on Start, and then Search.
  • The screen that appears will give you a few options on the left; click on "All files and folders".
  • In the box labelled "All or part of the file name" type in: *.dbx
  • Make sure the "Look in" field is set to look in your C: drive, and then click on Search.
  • It may take a few minutes, but the search should bring up a few results including Outbox.dbx. Rename Outbox.dbx to Outbox.old or something similar by right-clicking the file name and selecting "Rename" from the menu.
  • Close down the Search window and Open Outlook Express. You should now have a brand new Outbox completely clear of any emails that were causing problems!

See how you go with this, and if you get stuck at all or if you would prefer to speak to one of our friendly Helpdesk Team then give us a call on 0800 228 749.


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