From the Actrix Online Informer February 2008

by Rob Zorn

Readers' Forum February 2008

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


Carl writes: Dear Rob, We are kiwis living abroad. We were sitting round the table and discussed the options of having a search engine just for kids. Why can't Google come up with a search engine that all sites are registered and checked to be safe for our kids I know it is a big ask, but surely "Google kids" or "Google Safe" would be an option to keep most, if not all, of the nasties away from our kids and our computers. Food for thought. Kind Regards, Carl

Hi Carl, yes, the idea has merit. Of course Google does have a safe search option that you can set under preferences. This will filter out explicit language and images. By default it's set at moderate safe search which removes potentially offensive images, but you can set it to "Strict", which filters out explicit content as well. The problem is kids can always change the settings when they're using the computer themselves.

There are some search engines set up especially for kids such as OneKey, Yahooligans and SafeKids, but again the problem is making sure the kids just use those ones, even when you're not around to supervise. Some people, therefore, choose to use a program such as Net Nanny or Cyber Patrol (and there are a few others). These sit behind the scenes, and can't be switched off (unless you know the password) and will restrict what content comes up in searches or web browsing, no matter what engine is used.

I would also be remiss if I didn't mention that Actrix also provides the CA Security Suite to customers at a reasonable cost. Among lots of other security and safety features, there's the ability to set parental controls to keep offensive content out.


Phil writes: I have found Cyberfilter to be a very useful feature. Is it possible to configure Cyberfilter so that e-mails can be sorted by the SPAM icons also? It would be great to sort that way as it would be much quicker to scan through for those rare e-mails that are wanted which Cyberfilter has held.

Brian Dennehy from the Actrix help desk responds: Currently CyberFilter does not have the option to sort emails based on whether or not they have been flagged as possible Spam. However, we are always looking at improvements that could be added to our products, and yours is in the mix for the next time our techies give this some attention.

You have complete control over your lists through an admin interface in My Actrix.

  • White List: These addresses can send to you freely, and you will receive the e-mails straight away.
  • Black List: These addresses can not send e-mail to you, if they do it is deleted on our servers before it gets to your mailbox.
  • Grey List: People not on your White or Black lists will get an auto-response asking them to verify their identity. If they do, they are added to this list and you will receive their e-mail.

You can find out more at:


David writes: When I receive an email with photographs or other items included and I forward the message on, the photos etc do not go with the email but instead come out as an outlined square with a cross in the corner. Do you have and ideas why?

Hi David, This is most likely caused by an incorrect setting which causes Outlook Express to include a link to the picture in the message rather than actually sending the picture itself. A link is fine when the picture resides on the Internet, but when someone has sent you a picture, that picture actually now lives on your PC and the person you're sending it on to can't access your machine to see it.

To correct the problem:

  1. Launch Outlook Express.
  2. Select Options from the Tools menu.
  3. Click the tab labeled Send.
  4. Click the upper of the two buttons titled HTML Settings.
  5. Put a check in the box labeled Send pictures with messages.
  6. Click OK, and OK again.

That should do the trick



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