From the Actrix Online Informer January 2008

by Rob Zorn

Readers' Forum January 2008

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


Rob and Robyn write: Hi Rob, We wonder if this email forwarded below is a suspicious email. We have not sent anything to arrowhedge and don't know anyone of that address. We haven't opened the attachment, of course, but wonder if this could be some intrusion as there seems to be a typical spam address later in the notes. We have AVG security so hope that hasn't been breached. Thanks, Rob and Robyn.

----- Original Message -----
From: "Barracuda Spam Firewall"
Sent: Thursday, November 29, 2007 9:43 PM
Subject: **Message you sent blocked by our bulk email filter**

Hi Rob and Robyn, What you have here is annoying, but nothing serious to worry about. Spammers have lists of email addresses that they have "harvested" from around the place, and sometimes they use one of these addresses as a sending address. This means they don't get the bounces, and it also makes them a little harder to trace. Because they've used your email address as a sending address, this bounce has come back to you.

It's interesting that the username in the address that's bounced is the same as your username. Spammers do all sorts of bizarre things like this. Perhaps they've set up a program to randomly grab your username and combine it with a different email address to send to, which is why you've only gotten one bounce rather than several. Seems odd, but if they're doing this with millions and millions of addresses, then some are bound to work.

This sort of thing pretty much happens to everyone (it's hard to keep your email address off a spammer's list) and you'll probably find it comes and goes over time.

The attachment in this case is probably just the spam email sent on your behalf, and not a security intrusion, but it could possibly be something more sinister. If it was a virus, your AVG would most likely have spotted it. It's best to just delete the email without trying to open the attachment, of course. I hope that makes some sense.


Brian writes: Dear Rob, I write a lot of articles using Microsoft Word and wondered if there is a method or programme which might help me in using phrases in Latin or French. What I would like to do would be to be able to highlight a phrase or sentence of English then select a language to translate it into. Is this possible, and how can I do it?

Hi Brian, Hmmmm, I've never come across a request like this before (also, help with Word is a little outside an ISP's scope). However, I understand Word does come with a plug in that can connect to a translation service called World Lingo, but I've not much idea about the ins and outs of this. There's some information about it on the Microsoft site here.

If that doesn’t work out for you, there are lots of free translation sites online. I’ve listed a couple for you, but again, feel free to enter something like “Translate English into Latin” into Google to investigate further.

Google Translate

There's also Google's free toolbar which does translations, and you can get it at It doesn't sit in Word, but it would be there for you to use and then copy and paste back into Word.


Frances writes: Is one more vulnerable to spam, viruses, etc if one is on broadband than dialup? At the moment we are on dialup, and are only online for very short periods. But I assume this is not the case if one is on broadband.

Brian Dennehy from the Actrix help desk responds: Hi Frances, When you have a broadband connection, you will have a separate broadband router that usually sits beside your computer somewhere. Generally speaking, most broadband routers have their own form of security called a firewall that helps to filter any data being sent from or received to your computer. Because of this extra layer of security on top of what you already have on your computer, broadband connections could be considered safer than dial up connections as the likelihood of something bad happening is decreased. Being on broadband will have no effect on the amount of spam you receive.

However, all the above doesn't mean that your dialup connection is any less safe.  Of course, this is assuming you have a good firewall and an anti-virus program running on your machine, which is important even if you are on dialup. The broadband router simply provides one extra layer of protection to keep you out of harm's way.

Hopefully this makes sense, but if there is anything else we can help with then please give us a call on 0800 228 749 or send an email through to us on


Caron writes: Dear Rob, I always enjoy your newsletters and find something useful to apply to our business. It was great to see you feature two golf gifts in your gift lineup in the last newsletter! You mentioned that "these are personal picks and if your family was reading that you would be happy to receive any of the selection..." on that note - at we have Exploding Golf Balls for only $7.90 and Wobbly Golf Balls for the same price. They can be with your friends and family within 1-2 days!

I like that people on the Actrix Help Desk never laugh at me when I phone. Keep up the good work! Thanks and regards,

. 17 Albert St., (opposite the Stamford Plaza Hotel)
Ph: 307-7081 

Hi Caron, and thanks for your kind words about the Actrix Online Informer and the help desk. They're a good bunch of guys and girls. I have a love hate relationship with golf. I used to love it, but it always hated me. However, the exploding golf balls sound like they could almost make it fun again. -Ed


Eleanor writes: Hi there. Could you help me stop this happening? When new emails arrive for me, often (but not always) they are already open. I would prefer this not to happen as it spoils the fun, and is potentially sensitive if the wrong person is looking over my shoulder! Thank you.

Hi Eleanor, I think what you’re referring to is the preview pane, usually to the bottom right of Outlook and Outlook Express, that automatically previews the email without you fully opening it. It is easy to turn the preview pane off so that it no longer appears, and so that you can only see the message sender and subject until you deliberately open it yourself.

To turn off the message preview pane in Outlook Express:

  • Select View | Layout... from the menu
  • Make sure Show preview pane is not checked
  • Click OK.

In Outlook, click View, then Reading Pane, and then click the 'Off' option.

That should do the trick.



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