From the Actrix Online Informer October 2007

by Rob Zorn

Readers' Forum December 2007

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


Jenny writes: Over the past few weeks I have had major problems with sending emails to people using Xtra as their provider. Sometimes they are received, but it is very spasmodic. Needless to say this is very frustrating. The messages appear to be sent - no non-delivery messages. Are you able to explain what the problem is?

Hi Jenny, What's happening is that some legitimate emails are being filtered off into the Xtra recipient's spam folder. If the Xtra recipient doesn't know to check that folder regularly, they may be missing a fair bit of legitimate mail. Xtra customers affected by this issue should be able to access these messages from their Spam folder. Alternately they can add your e-mail address to a list of approved senders to prevent legitimate messages being marked as Spam. It's not something we can do for them, but they should go to,,15013,00.html for Xtra's instructions on how to add an email address to a list of approved senders.

Xtra is aware of the issue and has referred all queries regarding email and spam filtering to Yahoo! Unfortunately Actrix is yet to receive any response from Yahoo! regarding this issue. We will continue to contact them until it has been resolved. The Internet Service Providers Association of New Zealand (ISPANZ) is also aware of the issue and Actrix is working with ISPANZ to find a resolution that will restore full email service between ISPANZ members and Xtra / Yahoo! customers.

For your/their convenience, here are the relevant questions and answers from the Xtra page on this issue.

Q. Email I was expecting is missing, what has happened to it?
A. We [Xtra] are currently experiencing problems with some legitimate emails being classified as spam and are working to resolve these as quickly as possible. We do apologise for the inconvenience this may have caused you. We are aware that some customers are finding some their email messages in their Spam folder on webmail. Please check your Spam folder on webmail to see if any of your legitimate emails are in this folder. We are working on fixing this problem as quickly as possible.

Q. Many legitimate emails are going straight into the Spam inbox. How can I change this?
A. If you believe that you have legitimate emails being delivered to your SPAM inbox then we suggest you access your spam folder via webmail (you will need to register for Yahoo!Xtra Bubble to access webmail) and then mark any legitimate emails as 'Not Spam'. This will ensure that any emails from this sender in the future will be delivered to your inbox.

I hope that sheds some light on things.


Kevin writes: I'm using PowerDVD software to watch DVDs on my laptop. Unfortunately, an update to the software seems to have limited it to playing DVDs from only one region. As I have DVDs from both regions 2 and 4, this is a bit limiting. Is there anything I can do to undo these changes, or do you know of any other (inexpensive) software that would allow playing DVDs from multi-regions?

Hi Kevin, There are a number of free DVD players out there that ignore region coding. You could use Google to search for one, or put DVD player into the search box at (a large repository of free software) and see what you get. I also asked our help desk guys whether they had any recommendations:

Rhys: I personally use a little program called DVD43. It sits in the system tray and removes the region settings (and decrypts) on the fly. So you could keep using PowerDVD to play your DVDs. Also check out as it has a few other tools in case DVD43 doesn't work out.

Damian: It's not so much the DVD software limiting the playing of different regions, but the DVD drive itself. You are traditionally limited to changing the region code so many times before the last change becomes permanent. On PowerDVD and Windows, when you change between the zones, it warns you about this and I think it even counts down the amount of changes left.

It is possible to reflash some DVD drives but I don't know how successful that is these days with newer drives. However, there is some software out there that can bypass the restriction. See but it's about US $39.95 if you want to buy it (there's a 'lite' version that is cheaper but only plays for a few minutes).


Paul writes, Hi Rob, this may be of interest to readers of the Online Informer. Belarc Advisor will analyse your computer's operating system (OS), processor, system make/model, drives, display adaptors, printer/s among other (tech) things and create a report in your browser. The report details your virus protection and version, your network connection, IP address plus details and software keys for OS and installed programs. Checks your OS version and if Microsoft will advise if security patches are up to date. Is a freebie and the file download is 1.42MB. Handy to have all this info in one place., Cheers, Paul

Thanks Paul. I've not used the program myself, but I have heard from others that it is pretty good, especially for getting an idea on why your computer might be behaving as if it were a little sick. -Ed.


Dave writes: I am thinking of taking up the Actrix broadband, $27.95 offer but please explain, what is meant by the term ”when bundled with Actrix Tolls”. Our tolls, both national and international, are currently with Telecom.

Brian Dennehy, from the Actrix Help Desk responds: Hi Dave, Thanks for your inquiry. "When bundled with Actrix Tolls" simply means that if you sign up for CyberJet as well as Actrix Tolls, then $27.95 is the discounted price of the plan. Without signing up for Actrix Tolls, the plan is $37.95. In other words, bundling the CyberJet plan with the Actrix Tolls service gives you a $10.00 discount on your CyberJet plan per month, and means that your toll calls will go via Actrix in future, rather than via Telecom. Please note, though, that you don't have to change your phone or number or anything. It's something that happens automatically as part of the process after you sign up to the bundled deal.

For a full list of the different plans that we have for CyberJet, please visit this link:

Also, for a list of our different Toll calling rates, please visit this link:

Hopefully that makes things clearer. Regards, Brian.


Another Paul writes: Here's an interesting site: Unit Converter -

Thanks Paul, I've added it to the Essential Sites section appearing to the left of each Actrix Online Informer. -Ed.


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