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From the Actrix Online Informer September 2007

by Rob Zorn

Why can't I log in to Webmail?

A few customers have noticed problems logging in to Actrix Webmail since the new Actrix  website was launched. You should be able to fix this by checking you have the correct date, time and time zone set on your computer.

In Windows, double click on the time down in the bottom-right corner. Go to the Time Zone tab, select the correct time zone and click Apply. Next go to the Date & Time tab and make sure the correct date and time are set. It won't matter what time zone you're in as long as the date & time are correct for that zone.

If this doesn't help you may need to clear your web browser's cookies. Instructions for how to do this in various web browsers are included below. If you find you still cannot access Webmail please give the helpdesk a call on 0800 228 749.

Internet Explorer 7
In Internet Explorer 7 go to Tools, then Internet Options. In the 'Browsing History' section click Delete, then click Delete Cookies. Click OK when asked 'Are you sure you want to Delete all cookies in the Temporary Internet Files folder?' Restart Internet Explorer and you should be able to access Webmail.

Internet Explorer 5 & 6
In Internet Explorer 5 or 6 go to Tools, then Internet Options. Click Delete Cookies and click OK when asked 'Delete all cookies in the Temporary Internet Files folder?' Restart Internet Explorer.

Firefox
In Firefox go to Tools, then Options and select the Privacy section. Click Show Cookies, and then Remove All Cookies. If you don't want to delete all your cookies, just select the ones with Actrix and My.Actrix in the name, and click Remove. Restart Mozilla Firefox.

Safari
In Safari go to Preferences, then Security and select Show cookies. Click Remove All. If you don't want to delete all your cookies, just select the ones with Actrix and My.Actrix in the name, and click Remove. Restart Safari.

You can learn a little more about what cookies are here.

  

Copyright © 2007 Actrix Networks Limited | Contact: editor@actrix.co.nz