by Rob Zorn
Why can't I log in to Webmail?
A few customers have noticed problems logging in to Actrix Webmail since the new Actrix website was launched. You should be able to fix this by checking you have the correct date, time and time zone set on your computer.
In Windows, double click on the time down in the bottom-right corner. Go to the Time Zone tab, select the correct time zone and click Apply. Next go to the Date & Time tab and make sure the correct date and time are set. It won't matter what time zone you're in as long as the date & time are correct for that zone.
If this doesn't help you may need to clear your web browser's cookies. Instructions for how to do this in various web browsers are included below. If you find you still cannot access Webmail please give the helpdesk a call on 0800 228 749.
Internet Explorer 7
Internet Explorer 5 & 6
You can learn a little more about what cookies are here.
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