Readers' Forum - June 2007

From the June 2007 Actrix Online Informer

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send me an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


Sue writes: Hi Ed We have dial up connection but we are wanting broadband. Do we go through Actrix or Telecom? Please let me know how we go about everything. Regards, Sue.

Hi Sue. If you are wanting to sign up for broadband, you can definitely do it through Actrix. In fact, we positively encourage it, and there's no need to go to Telecom at all. Our broadband plans start off at $27.95 depending on what you want, and can be found at the following link:

Please feel free to have a browse through the above mentioned information, and if you wish to sign up for broadband simply click on one of the "Sign Up" buttons and it will take you through the online sign up form. We've tried to make the information as simple as we can, but if you would like us to help clarify what anything means, give our helpdesk a call on 0800 228 749 and one of the team will be glad to help out. If you can give us an indication of how fast you want your connection to be, and how much you use the Internet, we can make some plan recommendations.

Here's a little background:


Graeme writes: How do I change my Autofill password (which I've forgotten)? I use Internet Explorer. Thanks, Graeme

Hi Graeme, When you enter a user name and password at a website, Internet Explorer may ask if you want it to remember them for next time. Click on Yes and it will automatically fill in the password next time you enter that user name. But if you put a tick in the "Don't offer to remember any more passwords" box that pops up at the same time, then Internet Explorer will stop asking you. You can turn this feature on and off by clicking Tools/Internet Options. Select the Content tab, click on the AutoComplete button, and put a tick in Prompt me to save passwords.

To delete an individual saved password entry (if you have the feature turned on), go to the log in box on a web page and double-click the user name field. Your saved AutoComplete entries will drop down. Use the arrow keys to scroll to the one you want to delete, and press the Del key.

Unfortunately, there's no way to tell what the actual password you have saved is. If you really need to re-set that, you may need to contact the site you're logging into.


Pete writes: I'm using Internet Explorer 7 in Windows Vista. Out of the blue a dialog box sometimes appears stating: "Internet Explorer has stopped working." What's going on?

Hi Pete. This seems to be a known issue, and Microsoft say it is a problem caused by other non-Microsoft software. It is especially common for users who also have Omnipage pro installed (a type of character recognition program), though I'm not sure we can blame Omnipage as this never happened before, and it seems to happen for some people with Canon printers installed as well.

The Fix: Go into Control Panel, and choose "Internet Options", under the "Advanced" tab, press the "RESET" button at the lower right, then Ok.

Hopefully, upgrades to IE7 will fix this problem in the future.