Readers' Forum - April 2007

From the April 2007 Actrix Online Informer

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send me an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (www.actrix.co.nz).

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Shirley May writes: Is there any way of getting rid of a message I get everyday (and some days at least 3 times) that says messages I never sent were blocked?

Hi Shirley May, the short answer is - not really. A spammer somewhere has your e-mail address and is sending spam as if it came from you. This is so that he doesn't have to deal with the bounces, and also to help hide his identity. You're not unique. He has just about everybody else's e-mail address as well and is doing the same thing to most people. You will probably find the phenomenon comes and goes depending on how often it's your address that's used. If you really wanted you could change your e-mail address, but it would only be a matter of time before it started happening again - and it could be a lot worse than three of these a day!

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Lesley writes: Some of my recipients tell me I have sent an attachment even when I haven't and it often is just a tiny brown leaf shape in the middle of the page!

Hi Lesley, this probably has to do with your html/stationery settings. You must be set to send with a built in stationery template in Outlook Express that has the brown leaf graphic in it (there's one called Leaves and that's probably it). For some of your recipients (depending on their e-mail program and settings) this will show up as intended as part of the e-mail. But some of your recipient may have settings that disallow display of such images and if so the image will often turn up as an attachment.

Stationery settings can be found in your options – if you want to have a closer look at what’s going on: Click Tools, and then Options. On the Send tab you can check the "HTML" radio button of the sending format option, or the "Plain text" radio button which will mean all your future messages will go in plain text only (no stationery).

If the HTML button has the dot in it, click the Compose tab and see if there is a tick in the "Mail" checkbox under Stationery. If so, you’re set to use stationery of some sort, and the name of the stationery should also appear there. You can click the Select button to choose other stationery, or untick the "Mail" checkbox to stop using it. I hope that helps.