Readers' Forum - March 2007

From the March 2007 Actrix Online Informer

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send me an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (


Ray writes: I have a connection problem which you might be able to help me with. When I'm online using my browser (Firefox) and want to switch to my email (Outlook Express) my connection is terminated as soon as I click on Send/Receive, so I have to re-connect. No great hardship but it used not to do this. A setting to change somewhere?

Hi Ray, Yes, I think the problem may indeed be a setting in Outlook Express. With that program open, click Tools, then Options. In the Options box, select the Connection tab. Make sure there isn't a tick in the box that says "Hang up after sending and receiving." I hope that helps.


Alan has the opposite problem and writes: Is there any facility to disconnect me from the internet after a set time of inactivity? I have a tendency of going away and forgetting I am connected...

Andrew Chan from the Actrix Help Desk responds: Hi Alan, I'm assuming you are using Windows XP. To enable Windows to auto disconnect you from the Internet please follow the steps below.

  1. Click on Start -> Control Panel
  2. If you're using the Category view, click Network and Internet Connections, then click Network Connections. If you're using the classic view, click Network Connections
  3. Double click on your Actrix connection
  4. Click on Properties
  5. Click on the Options tab
  6. Change the "Idle time before hanging up" to a suitable time
  7. Click OK and close the Control Panel.


Doreen writes: Hello Rob, I have a problem with incoming emails. On the task bar when all messages are in, the number may be 5 new messages, but the Inbox may only contain 3. Thee other two messages are in the Deleted Items folder. This does not happen every day and the number of emails is variable. Best regards. Doreen

Hi Doreen, It sounds like you may have an odd message rule in place. Outlook Express allows you to set these up so that you can automatically delete mail from people you don't want to hear from.

Have a look under Tools/Message Rules/Mail. This should bring up a box that shows you any message rules that are in place. The rules will appear in the top field and a brief description of what each rule does will appear in the field below. Click anything underlined in the description to change the rule. If you want to remove the rule completely, click the rule and then click the Remove button on the right.