Readers' Forum - November 2006

From the November 2006 Actrix Customer Newsletter

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send me an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (

Liz writes: Hi Ed, Is it possible for me to create an email address for my son on our home PC as well as our existing email address which I use? If so, please tell me step by step how to do it, or does it require help from Actrix remotely?

Hi Liz, Setting up a separate e-mail address is something you can do yourself, though the help desk are always there on 0800-228749 if you need help. All Actrix plans except CyberByte One allow for some amount of extra e-mail addresses free.

The first thing you need to do is log into My Actrix on the homepage using the main user id and password for your account. Once inside, click Manage My Account, and then Add/Edit Email Addresses. This section of the site will show you how many extra email addresses you're entitled to and how many you've used.

  1. Click the Add Email Address button and enter in the username you want to use for the new email address. For example, if you want the new email address to be, add myson to the username field.
  2. Enter in and verify the password and click the Add Email Address button again.

If you choose an e-mail address that is already taken, the form will tell you so and ask you to make another choice..

That's it as far as creating the new e-mail address, and it should start working on the Actrix system within 15-20 minutes.

Next you need to set this up on your own computer. If your son has his own Windows log in, you can open up his version of Outlook Express and add the account as follows:

  1. Click Tools and then Accounts. In the box that pops up, click Add and then Mail.
  2. Put your son's name into the name field and click Next.
  3. Enter the new e-mail address into the next box.
  4. Make sure POP3 is selected and then put into the incoming mail server field.
  5. Put into the outgoing mail server field, and click Next.
  6. Put the user name only (e.g. myson) for the new e-mail address into the Account name field (just the part of the e-mail address that comes before the @ sign, and enter the password for that mailbox into the password field.
  7. Click Finish and you're done.

If your son doesn't have his own log in and will use your version of Outlook Express, you can do exactly the same to add his to the e-mail accounts it is already checking, and now, when you open a new e-mail in Outlook Express, you'll have a dropdown box at the top so that you can choose which e-mail address you want to send from.

I hope that helps.


Helen writes, Hi Ed thanks for the tip about the email box. I was having the same problem and now have it sorted. I have a question. Is there a way to read my email offline which I have put into a folder? I have been sent some really nice ones which I would like to look at without having to go on line. I am not computer savvy so nothing too complicated please. Really enjoy your news letters. Thanks, Helen.

Hi Helen, Hmmm, normally, if you're using Outlook Express, any pictures attached to downloaded messages should appear okay for you even when you're offline because they've already been downloaded to you. If the pictures appear okay when you're online, but are replaced with little red crosses when you're offline, then the images aren't actually attached to the e-mails, but are being linked to somewhere else on the web. Because you're not online, the e-mail can't connect to the image in order to download and display it.

One thing you could do in cases like this is save the images to a folder on your hard drive so that you can look at them later. Next time you're online, right-click on the image and then left click on "Save As..." A box will come up allowing you to browse to or create a folder to save the images in. By default the box will probably come up already open at My Documents. If so, you can just save the images there, or you may want to double-clcik a folder called My Pictures which should also be there.

To find these later, right-click on your Start button and then left click on Explore. Search the folder list on the left for My Documents, and you should be able to find the images. To display them just double click them. Windows will automatically display them in whatever is set up as your default picture viewer.

I hope that wasn't too complicated!