Readers' Forum - September 2006

From the September 2006 Actrix Customer Newsletter

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send me an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (

Des writes: Rob, can you please explain why I get the occasional "This message cannot be deleted" (and refusal to delete) when I'm trying to clear old stuff from my email delete box. This is quite random and can e.g. pop up in ordinary correspondence from a much-used source. Thanks Des.

Hi Des, This is a bit of a new one for me. I did a search on Google, but there wasn't much out there. In one forum someone had a similar problem and the group seemed to think that the message might have been corrupted somehow and the ability to move it to the Deleted Items folder wouldn't work as a result. The problem was solved by pressing the Shift key down whilst the message was highlighted and pressing the delete key. This means permanent delete in Outlook/Express. Give that a go. Hopefully it will help.


Libby writes, Hi, I've managed to download a program onto my desktop but I cant get to open it. It installs the installation shield and then when I try to open it again, it seems to just install itself again and this just goes round and round like this every time I try to open it.

Hi Libby, It sounds like once you've installed the program, you're actually re-opening the install program again rather than the actual program that has been installed.

Try installing it again and while you're doing so, check you can add a tick somewhere next to a box that says something like "Install an icon on the desktop". This new icon would appear on your desktop after installation and would be what you'd click to actually open the installed program.

If you don't have that "place the tick" option during install, then after installation, have a look in your programs list by clicking on Start/Programs, to see if you can find the newly installed program that way. You're looking for a little icon that has the name of the program next to it.

Once you find it in your programs list, right-click on it, and then left-click on "Create shortcut." A shortcut icon should then appear in your programs list, and you can drag that shortcut out and drop it on your desktop.

I hope that helps.


Hey Rob, After your May Newsletter with the site that showed how microwaved water damages plants, I wrote this in to Snopes, and sure 'nuff, it's false.

Have fun, Dave

----- Original Message -----
From: dave
Sent: Wednesday, May 31, 2006 5:40 PM
Subject: New Item Submission

Comment: Microwaved water kills plants

Can this be for real?

---------- Forwarded Message ----------
Subject: Re: New Item Submission
Date: Thursday 10 August 2006 11:32
To: dave

Thanks for asking about that. We just wrote about that very topic. Here's a pointer to our article:

- Barbara

But Dave, how could it not be true? I found it on the Internet! -Ed.