Readers' Forum - August 2006

From the August 2006 Actrix Customer Newsletter

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send me an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (

Shirley writes: Hi Rob on my Outlook Express email I deleted by mistake a folder in my local folder files which had some important documents for me to action later on. I went through them two weeks ago and pressed delete on one of the emails I had in the folder and only just realized now I had deleted the whole folder. Is there any way of retrieving this folder? Here's hoping... regards Shirley

Hi Shirley, You have a chance! Normally, when you delete a folder, Outlook Express moves it into your Deleted Items folder where it effectively becomes a sub-folder of Deleted Items.

Have a look and see if there's a little cross next to your Deleted Items folder. If there is, click that and any sub-folders should be displayed. If your important folder is there it will show, and you can drag it back out into your folder list.

If it isn't there, then it's gone for good, but you normally have to delete something twice with Outlook Express in order for it to be permanently gone. I hope that helps and that you find it!


Carol Ann writes: Could you please tell me how I can get my website to come up on searches?

Hi Carol Ann,

Getting your web site to feature well in searches is no easy task, and a lot of work goes into the ones that do always come at the top of the list on any search, but here are a few things to do.

Firstly, register your site with the major search engines such as Google, Yahoo and NZ Search. These sites will have a "Submit your site" button somewhere that you can click and let them know about you. In time, they will send their web spiders out to visit your site and they'll add it to their archives.

Secondly, you need to set up good meta tags within your web pages' headers. These are site descriptions and key words that will be used to find your site, and they're easy to add when you know how. A good tutorial on meta tags can be found here:

Thirdly, make sure that the text of your web page repeats the key words used in your key word list about three or four times. Don't over-do this, as a search engine is pretty good at telling when you're faking it by overloading key words, and they'll tend to ignore you if you do.

Fourthly, get your page linked to by other sites where that's possible. If lots of other sites link to you, it gives a search engine the idea that your site is good and popular, and this will lift its ranking in the the returns it gives.

These are the basics. There are a number of other things that can be done, and a quick Google search on "improving site search ranking" will probably give you all sorts of other helpful tips and tricks.

By coincidence, one of our other customers, John Wort, alerted me to this interesting page on how Google collects and ranks its results. Quite fascinating, really: