by Rob Zorn
from the March 2004 Newsletter
The Actrix Member's Area provides a convenient way for
you to interact with Actrix and manage your account from anywhere a computer exists and
you can to get online. Logging in is easy. On the Actrix home page (www.actrix.co.nz) you will find our
generic log in box (pictured right). Simply enter in your main account user name and your
password, make sure you click the Member's Area radio button, and click the Log in button.
Note that you can't log into the Member's Area with just a mailbox user name.
Once inside, there are various functions you can carry out safely ands securely. To the
left you will find a "Quick Links" table that will allow you to access various
functions such as checking various usages, changing your password, contact information or
other account details, topping up your account if you are on our Cyberbyte 1 prepay
system, and making a payment by credit card.
Along the top of the Member's Section, there are various drop down menus via which you
can access other pages of the Member's Area. Here you are able to change or upgrade your
dialup rate, register for other services, or change the way you pay. You can also check
your account balance and view your latest invoices.
There you will also find a link to Actrix web mail. Web mail is a handy system for
checking your e-mail when you're away from your own computer. You can log in via a
friend's computer, or from anywhere in the world as long as you can get online. You can
reply to messages or forward them on. In fact you can do pretty much anything you could do
with your e-mail program at home. The only thing you can't do, of course, is get access to
any e-mail you have already downloaded to your computer at home.
Our web developers have put a lot of work into making this system intuitive and easy to
use, but we're always keen for feedback from customers as to how we can make the system
easier to use and understand. If you have a problem or an idea you'd like to share, why
not send an e-mail to General Enquiries using the online Contact Actrix form at http://www.actrix.co.nz/contactus.php.
(A quick link to this form exists on the left-hand side of our home page.)
One of the projects on the Actrix web developers' agenda this year is to expand the
Member's Area. You'll notice that our current log in box has various log in options.
Besides the Member's Area, you can choose to log into CyberFilter, your User Homepage, or
to Web Mail (even straight to a sub-mailbox with this link). Our intention is to move all
of these features to within the Member's Area so that you only have to log in once. As
soon as you're inside our secure pages, you'll no longer have to go through the log in
process to get to further services.
If you're not already a regular user of our Member's Area, why not log in and have a
look around? See what's useful to you and what's not; and then let us know! And please do
use it to check on or change aspects of your account. It may well save you having to wait
(heaven forbid!) in the phone queue to talk to our Support or Accounts departments.