The Actrix Online Informer is published each month to help keep
Actrix customers up-to-date with what's happening on the Internet, and to
help ensure they have every opportunity to benefit from it.
Welcome to the October 2008 Actrix Online Informer!
Welcome to the October Actrix Online Informer. I hope there's something of interest to you this month.
This month we feature the last article in our series on scams. It's interesting to read in one of the news stories this month that in Queensland alone, about a million dollars a year is lost to online scammers. Obviously scams are a very real problem. Hopefully this series of articles will mean it won't happen to you.
There's also an article on what you can do to help the help desk help you. A little bit of preparation before you call can make all the difference and save everybody time. This article has been available at the Actrix website in two parts for the last month or two. If you haven't checked out our website lately, I'd encourage you to have a look. A number of help and tutorial pages have been added, and more will be added over time.
The Internet can be a scary place if you're not careful, and it's not just viruses and spyware you have to worry about. Just like the real world, the Internet has its share of baddies out to steal your cash (and your pride) by combining new technology with age-old confidence tricks.
Over the last few months we've been look at scams, and we've pretty well covered off the main ones. If you'd like to read past articles in the Scams of the Month series, check out the Actrix Online Informer article archive.
Pump and dump
One scam that is till very common is the 'Pump and dump' scam. In this scam false information is sent via unwanted email (spam) about how great a certain company is doing. In fact their stock prices are about to go through the roof! The purpose is to get lots of people to buy the stock which does cause the price to go up, of course. This is the 'pump' aspect. The criminals behind the scam have already bought lots of this company's stock at low prices, and as soon as the price reaches a certain level they immediately sell it off – the 'dump'.
If all goes well for them, they make substantial profits before the stock price falls back to its usual low level. Any buyers unaware of the fraud are left as victims once the price falls. By the time they realise it's a fraud, it is too late to sell and they've lost a lot of their money. It's hard to believe some people would act on financial advice received in spam emails, but apparently plenty do, or this scam would never work.
This scheme can also work in reverse. When it does, it is known as the 'scalping' or 'short sell' scam. The criminals use chat rooms, forums, internet boards and spam, but this time with the purpose of causing dramatic price decreases in a company's stock. Once it reaches a low enough level, they buy the stock and then reverse the false information (or just wait for it to wear off or be disproved). Once the stock price is back to normal, the criminals sell at a profit.
Call tag scam
This scam emerged a couple of years ago. I haven't heard of it occurring in New Zealand, but there's always a first time. Under this scheme, criminals use stolen credit card information to purchase goods online, but they do it using the real name and details of the legitimate cardholder. After the item is delivered the scammer calls the cardholder and falsely identifies himself as the merchant that shipped the goods, saying that they were mistakenly shipped and could they please arrange to have them picked up.
The criminal then arranges the pickup using a courier company different from the one the original merchant used. The cardholder normally doesn't notice that there is a second courier company picking up the product and the courier firm doesn't know it's being duped either.
Work at home
There are types of work at home scam that differs from the money mule scam we covered in the second of our series of scam articles. In that one you're paid to launder money. Other forms of the scam just outright rip you off. Typically these scams also start with an unsolicited email offering you a business opportunity allowing you to earn thousands of dollars a month from the comfort of your own home. Before you can start, of course, you have to pay a fee: anywhere from $50 to several hundred dollars. In the most blatant of variations, you simply never receive the materials or information you're promised. And of course you suddenly stop getting replies to your emails.
Sometimes, after paying a registration fee, you will be sent advice on how to place ads similar to the one that recruited you in order to recruit others. This is effectively a pyramid scheme, and hardly a sustainable or ethical business model.
Other types of work at home scams include home assembly kits. You pay a fee for the kit, but after assembling and returning the item, it's rejected as substandard, meaning you're out of pocket for the materials.
International modem dialling
This one has been around for a long time and usually originates with websites containing adult content. It's mainly aimed at people on dialup but would work with any computer that had a dialup modem installed and working, even if they were on broadband. Often these sites purport to be free and advertise that no credit card is needed. They then prompt the user to download a "viewer" or "dialler" to allow them to view the content.
Once the program is downloaded it disconnects any existing dialup connection and proceeds to dial an international long distance or premium rate number, charging anything up to $15 per minute. You're happily surfing away and don't notice that you're on a different connection. Meanwhile you're racking up an enormous bill, and you may have some explaining to do with your significant other as well!
Pet Scams come in all shapes and sizes, and happen quite a bit both here and overseas. Here are two or three variations.
In the first and simplest variation, you have placed an online ad about your lost pet and offered a reward if it is found. You then get a call from someone claiming to have found your pet. They want the reward in advance, though, and if you refuse to pay, they'll threaten to harm or abandon your pet.
In the second variation, again, in response to your ad, you get a call from someone who claims to have found your pet injured by the roadside. Often they say they're a truck driver which explains why they haven't been able to wait around. They say your pet needed vet care, which they have paid for. Could you please send them the money so they can send your pet back with another trucker in the same company who is driving back your way. Of course, you'll not only need to wire the money, but give this scammer your name and address, too.
In the third variation your lost pet ad prompts a call from someone who claims to have found an animal that might be yours. In the process of exchanging descriptions, the caller will say it seems to be a different animal, not yours. They'll apologise for your loss, and for taking your time. However, the information gained about you and your pet is then given to a second person who will call and claim to have found your pet. This time they'll be able to be very convincing because they know what your pet looks like. Again, they'll try to collect any reward money in advance.
Fake bank sites
It's not hard to make a copy of someone else's website and put it on the internet at a web address that is almost identical to the authentic one. To understand this scam, imagine you bank at Quickiebank, which has a website at www.quickiebank.co.nz. The criminal scammer makes a copy of the Quickiebank website and puts it online at www.quickiebnak.co.nz. Now anyone typing 'bnak' instead of 'bank' in haste will end up at the bogus site which will look exactly like the real one. When they try to log in, however, their details are captured by the scammer who will be busy logging in to the real Quickiebank site and transferring your spare money out and away.
Online Auction Scams
There are all sorts of auction scams as well. The most simple and obvious is to advertise goods that don't exist. The scammer just disappears as soon as payment is received. Always make sure anyone you're buying from has good feedback and has been around for a while.
Another trick is auction rigging. If you are selling, a scammer can put in a low bid, then a very high bid under another name. This high bid stops anyone else bidding. Just before the auction ends the high bid is withdrawn , so their low bid wins. If you are buying: the scammers may use false bids to get you to bid higher.
Be careful with cheques. A favourite trick is for a scammer to send you a cheque for goods he's bought from you, but the cheque is 'accidentally' too much. They ask for a refund of the difference, which they hope you will pay to them online before discovering that their cheque bounces.
Charity scams are very common. They're currently known as 'hurricane scams' because so many have come out after recent hurricane troubles in the United States. A little while ago they were known as tsunami scams or famine scams.
Its a simple system where you receive (unsolicited again) an email that pretends to be from an organisation like World Vision or the International Red Cross. It asks for donations to assist victims of the latest well-publicised disaster. They kindly link to a website where you can make a donation. The 'fake' website resembles the websites of real charitable organisation, of course, but its purpose is simply to get your credit card details from you. Still others may contain viruses or other malicious content that will try to take advantage of any out-of-date software you have installed.
Be very wary of any unsolicited emails that ask for donations, and don't click on donation links provided in them. If you wish to donate money online, go directly to the charity's official website.
What to do if you've been scammed
There are several organisations dedicated to helping out people who have been scammed. If you are not sure where to start contact NetSafe's toll-free helpline (0508 638723) or email email@example.com.
Below is the advice NetSafe gives to people who think they have been scammed.
Finding out more
Here are some sites to check out if you'd like to find out more about online scams.
Our help desk crew are a skilled and likeable lot, and they're there to help Actrix customers. Unlike many other ISP help desks, we don't require them to follow specific formulas in helping you. They're able to be flexible and friendly. If you have a problem or question feel free to give the helpdesk a call on 0800 ACTRIX (228-749) or e-mail firstname.lastname@example.org. The Help Desk is free and open between 8 am and 11 pm every day.
Many things can conspire together to produce a successful Internet connection or a poor one, and problems are often caused by unexpected factors. Getting to a solution is often a more obscure process than it may seem. Therefore the ability to sort through everything and eliminate red-herrings is a valuable skill.
You can be of assistance to the help desk staff by being prepared when you call. The more information you can provide, the more swiftly they will be to help. Here are a few suggestions:
Know your user name, e-mail address or customer number: Help desk staff need to identify you before they can help you. Check that your account is open and functioning as it should. Establishing your account details can be time-consuming if these details aren't able to be provided.
Have your computer switched on and ready, and be at it when you call: If at all possible, get your phone near the computer (or vice-versa), as talking with you about the problem while you shout instructions down the hall to someone in another room is really going to make things difficult for all concerned.
If things aren't going as they should, try a re-boot: Often the Internet stops working because there is a temporary problem with your operating system, a simple re-boot will fix. Alternately if you have a broadband connection try turning your modem / router off and back on again, giving it 2-3 minutes to reconnect. See if things are now okay before you call the help desk.
Take note of error messages: There are a number of error messages that can be served up to you at various times when things go wrong and usually these are relevant to the problem and helpful. If you're striking a problem, and you get an error message, write it down or memorise its main points before you call. That way you can inform the help desk person and they can begin to narrow down the cause of the problem right away.
Is the problem affecting web site browsing, e-mail or both?: If you find web pages aren't loading, do a quick Send and Receive with your e-mail to check that you can connect to the mail servers okay. If e-mail is your problem, have a quick browse on the Internet to see whether web pages load. It's often really helpful if the help desk staff can know the extent of the problem and what it's affecting.
Check our state-of-the-network messages: Often you can save your own time and ours by checking our state of the network messages. If we are experiencing technical difficulties, we'll usually put a message on our web page stating what the problem is and when we expect it fixed. If you're experiencing a problem, but you can still browse, have a look at our home page (www.actrix.co.nz). You may find the answer there and not need to call. Also, when and if you do call, our auto-attendant phone greeting message will allow you to press the "1" button to hear a recorded message about a current problem and its estimated time of fix. Hearing this may help you understand that the problem is not yours, and that things should return to normal at a given time.
Know your version of Windows: To properly diagnose your problem the help desk staff member will want to know what sorts of settings you have but these settings can be located in different places. It will save time if you can tell them what version of Windows you have (98, 2000, ME, XP, Vista, etc). If you use a Apple/Macintosh, or any other operating system, it would be good to let the help desk person know right away.
Has anything been changed recently?: If recent changes have been made to your computer or its configuration(s), let the helper know right away. This may save him or her having to think down a few blind alleys. Have programs recently been installed or removed? Has your machine been serviced recently? Have any of the cords been removed or replaced? Has someone else in the house been making changes? If at all possible, check into these things before you call.
What were you doing at the time things went belly-up?: As soon as something goes wrong and puts you in a situation where you think you may need help desk assistance, make a note as to what you were doing. What programs were open and which keys did you press? Were you doing anything differently this time around?
Passwords: Password problems are probably the most common reasons for customer calls. Check that capslock key before you call. Passwords are case-sensitive, so if your capslock key is on when you're typing in your password, you're going to get an error.
Check out our online help pages: There's an 'Online help' section of the main menu at www.actrix.co.nz. If you have a spare moment, have a look through the various pages of information and tutorials before something goes wrong.
If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may turn up under the Helpful Tips section on the Actrix home page (www.actrix.co.nz).
Peter writes: Hi Rob, Is it possible to establish 2-way on-line texting via Actrix? I know it can be done using MSN, but MSN has never quite behaved properly on my computer and this facility seems to be no exception.
Brian Dennehy from Actrix Support responds: Hi Pete, Assuming you are referring to text-based conversation between two computers while online, then yes you can definitely use your Actrix connection to take advantage of online instant messaging programs. Some of the more popular instant messaging programs available nowadays are AOL Instant Messenger, Windows Live Messenger (formerly MSN Messenger), ICQ, Google Talk, and Yahoo! Messenger, which can all be found at these links:
AOL Instant Messenger (AIM): http://www.aim.com/
These are all popular applications, but it is usually a matter of finding out which particular instant messaging program your friends and relatives also use, as these programs, on their own, won't let you cross-communicate between them. If you know people using different applications then it should be fine to have more than one of these applications running on your computer at a time, but an alternate solution is to use a facility that will consolidate them all (or at least, most of them!) into one.
One such facility is called Meebo, and can be found at http://www.meebo.com/. Meebo allows you to log into multiple instant messaging services at once and chat with your friends and family from there, all in the space of one window. Another alternative is an application named Trillian which is available at http://www.ceruleanstudios.com/downloads/. Trillian will allow you to log in to multiple instant messaging services similar to Meebo, but instead of being contained to a web browser window it runs as a separate application on your computer allowing you to customise it more to your liking.
From past experiences, most people will usually stick with one or two programs/services for instant messaging, but it's up to you as to which one you find best. They are all free to download and there are no additional monthly charges or anything like that in order to use them.
Jane writes: I seem to remember in one of your newsletters you mentioned about free firewalls that could be downloaded. Do you know if there is one that will work with Windows 98 as I've had trouble renewing my previous subscription as the update required Windows 2000?
Hi Jane, Being on Windows 98 will limit your options quite a bit and as time goes by it will be harder and harder to find programs that will work for you. Microsoft have stopped supporting it, which means software developers don't really write for it anymore either.
There are a number of free firewalls out there. Ones like Sygate Personal Firewall Free 5.6.2808 have pretty good reputations, but use quite a bit in the way of system resources, so they might not work so well on a PC designed to run Windows 98. However Iíve not been able to test it on a 98 machine, so you could try it and see. You can download Sygate here: http://www.tucows.com/preview/213160.
Another free one that claims to work on all versions of Windows is Outpost which is available for free at http://www.agnitum.com/products/outpostfree/. I havenít heard much about it, but Google serves up some reviews of it that look pretty good.
Comodo and Zone Alarm are well-known free firewalls that are commonly used but they no longer have Win98 support.
(Click the pictuhelpnks to access the sites)
Please note: Actrix supplies links to these sites for your interest and possible use. We cannot endorse or take any responsibility for their contents.
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100 Things you should eat before you die
http://foodproof.com/blogs/view/post/100-things-you-should-eat-before-246/ – This is a project by someone following a discussion about uncommon but delicious foods. He's decided to find out more about each one and provide a photograph as well. How many can you cross off your list? Some of the foods look great and I'd try just about anything – but road kill?
Hilarious signage, part 11
www.darkroastedblend.com/2008/08/hilarious-signage-part-11.html – "Scratching of head required... and even then, it's no guarantee you'll figure out the real meaning behind these masterpieces of ambiguity. At least this signage provides much needed entertainment and comic relief on our all-too-stressful urban roads. Let's just hope that when it comes to something really important - like instructions for handling nuclear waste and warnings to avoid the giant killer bee nests, they would not screw up the message."
Hassle-free clip art|
www.stemnet.nf.ca/CITE/clipart.htm – Here's a collection of websites offering free clip art that you can use for your non-profit projects and stuff without having to worry too much about copyrights and permissions. Basically, as long as you're not trying to make money off their work, these people will let you use theirt stuff for whatever you want.
The Large Hadron Collider|
http://public.web.cern.ch/public/en/LHC/LHC-en.html – "The Large Hadron Collider (LHC) is a gigantic scientific instrument near Geneva, where it spans the border between Switzerland and France about 100 metres underground. It is a particle accelerator used by physicists to study the smallest known particles – the fundamental building blocks of all things. It will revolutionise our understanding, from the minuscule world deep within atoms to the vastness of the Universe." That's all fine and dandy but if you need a simpler understanding of the how the collider works and what we hope to find out, this site will really help.
http://www.plagiarismchecker.com/ – Darren Hom, who teaches "science, Bible, and study skills classes" to "middle and high school students at Highlands Christian Schools in San Bruno, California," grew tired of tracking down plagiarism using Google. Rather than just complain like the rest of us, he decided to do something positive about this problem. I'm impressed – and even more impressed by his search engine. – By the way, I copied this word for word from a review of the tool.
www.longbets.org/ – Now here's an interesting concept. Members of the Long Bets website can log in and make bets or predictions for a $50 fee. It has to be serious and long term and they have to come up with a reasoning behind their prediction. Other members can challenge their bet or prediction and also have to put up an opposing argument. Other members can weigh in with questions and comments, and can also vote for which side they think is correct.
Ten things you don't know about the Earth
http://blogs.discovermagazine.com/badastronomy/2008/09/08/ Ė Well I certainly didn't know most of these interesting things about our planet. I think my favourite is what would theoretically happen if you dug a whole straight through to the other side of the world and jumped into it. It almost sounds like fun!
Top ten first aid mistakes|
www.newsweek.com/id/132001?tid=relatedcl – Do put the knocked-out-tooth in a glass of milk, but don't forget to take the severed finger with you to the emergency room! Two experts have been asked to identify the 10 most common first aid mistakes – and what you should do instead.
Number a day|
http://maanumberaday.blogspot.com/ – Every working day at the Mathematical Association of America's NumberADay blog, a number is posted along with a selection of that number's properties. Now this is actually more interesting than it may sound at first, even for non propeller-heads. Did you know, for example, that if you choose any four-digit number where the four digits are not all identical and rearrange the digits to get the largest and smallest numbers, then subtract the smallest number from the largest to get a new number, and repeat this for each new number, the process always produces 6174 in at most seven steps! I didn't!
Oddest book titles |
http://jrc-1138.blogspot.com/2008/09/oddest-book-titles.html Ė These book titles are really odd. The one pictured, though you can't really read it, is The Book of Marmalade: Its Antecedents, Its History and Its Role in the World Today. Now, I like marmalade, but I can't imagine I'd spend too much time contemplating its role in the world today. The truth is I wouldn't mind reading it and some others of these books just to see what people have found to say!
What's been happening in the online world?
Sex-related spam investigators' focus in first year: New Zealand-sourced internet spam promoting sexual enhancement products comprised a third of the complaints about sexual enhancement spam investigated in the first year of anti-spam legislation. Click here for more.
Grab a virtual pew: Blogging, Bebo and online confessionals are just some of the ways New Zealand churches are spreading the word to the internet generation. Click here for more.
John Key's cyber setback: National Party leader John Key has suffered a cyber setback in his bid to become Prime Minister, after being labelled "clueless" by internet search engine Google. Click here for more.
How web-savvy are our political parties?: Political opinions are often formed through a process of osmosis, with voters slowly assimilating policy. But with the advent of political websites, anyone can trawl through numerous press releases, speech transcripts and policy. Click here for more.
Democratise the Digital Strategy, says TUANZ chief: TUANZ chief Ernie Newman believes the Digital Development Forum could democratise the Digital Strategy, making it "the nation's strategy not just the government's". Click here for more.
Spying on your spouse? Think twice: Suspicious spouses who use spy software to track phone calls and text messages on their cheating partner's cellphone may be breaking the law. Click here for more.
Online Census to be promoted in 2011: Statistics NZ will be giving more prominence to the online option for the 2011 census, compared with the low-profile online exercise it ran in 2006. Click here for more.
Google Chrome needs more polish: Google's new Chrome browser isn't as polished as its name would suggest but it cements the search giant's position as the tech industry's new "800-pound gorilla" and adds another nail in Microsoft's potential coffin. Click here for more.
Chrome not so shiny from a privacy perspective: Watch out for hidden issues with Google's new browser, says Frank Hayes Click here for more.
Making scents online: What should this Web page smell like? Tech companies with a nose for business are trying to find out. Click here for more.
Porn dethroned as web gets social: Social networking sites are the hottest attraction on the internet, dethroning pornography and highlighting a major change in how people communicate. Click here for more.
Web inventor wants third-world improvements: Social networking sites are the hottest attraction on the internet, dethroning pornography and highlighting a major change in how people communicate. Click here for more.
Sir Tim Gets Behind 'One Web' Foundation: Sir Tim Berners-Lee is on a mission to keep the Web open, free and serving the needs of society – such as calling out sites that spread false information and helping to support democracy. Click here for more.
Spam boss gets off as law struck down: The Virginia Supreme Court has declared the state's anti-spam law unconstitutional and reversed the conviction of a man once considered one of the world's most prolific spammers. Click here for more.
Online gamers 'are not unhealthy': The 'couch potato' image of computer gamers is unfounded, with many in better than average shape, claim US researchers. Click here for more.
Crackdown on 'suicide websites': The law on "suicide websites" is to be rewritten to ensure people know they are illegal, the government has said. Click here for more.
Best Buy Acquires Napster for $121M: Consumer electronics retailer Best Buy said on Monday it plans to buy digital music service Napster for $121 million in cash. Click here for more.
Yahoo Exec: 'People Don't Want to Search': Search has become so pervasive on the Web as part of our regular activities that it's tempting to assume it will be central to any future Web advances. Prabhakar Raghavan, head of research at Yahoo, didn't get the memo. Click here for more.
E-etiquette – the art of not annoying people: Feeling the pain of many a frustrated ear-bashed commuter, I've come up with 10 commandments for using cellphones and email. Click here for more.
Malaysian blogger 'detained' for two years: A Malaysian blogger has been detained without trial for two years on charges of "insulting Islam and inciting racial tensions", the BBC reports. Click here for more.
Google turns 10, raises monopoly concerns: When Larry Page and Sergey Brin founded Google Inc. on September 7, 1998, they had little more than their ingenuity, four computers and an investor's $100,000 bet on their belief that an Internet search engine could change the world. Click here for more.
Weeding out bad candidates is being done via Facebook et cetera: More than one in five employers search social networking sites to screen job candidates, according to a survey of more than 31,000 employers released recently by CareerBuilder.com. Click here for more.
Mozilla CTO Sees an Upside to the Browser Wars: With new browsers, new standards and new technologies like HTML 5 and Firefox 4 on the horizon, Mozilla has a lot to be optimistic about. Click here for more.
Quarter of workers' time online is personal: Most people spend more than 25 percent of their time online at work on personal activities. And 80 percent of emails sent by volume in the workplace are persona Click here for more.
Scam victims warn online lonely hearts: A construction worker and a business owner are warning lonely-hearts not to be duped by internet romance scams after losing thousands of dollars. Click here for more.
Zombie plague sweeps the internet: The Shadowserver Foundation, which tracks zombie numbers worldwide, said it had seen at least a threefold increase in the last three months. Click here for more.
Simple trick gave hacker Palin's password: Tim Berners-Lee, the inventor of the World Wide Web, is helping start a new foundation with the aim of supporting the web as a tool that's open and accessible to everyone. Click here for more.
Study: Vast number of cyber attacks 'Made in the USA': When it comes to cybercrime, Eastern Europe, China, and Brazil may get the lion's share of press attention, but a new study shows a vast proportion of attacks come from computers in the United States. Click here for more.
Man loses $20k in online love scam: An Australian man has been stripped of $20,000 and left red-faced after his female friend turned out to be a man, in an online romance scam. Click here for more.
Computer users overeager to click popup 'OKs': "Many people fall for this style of attack by not recognising the visual elements that separate real and fake warning windows," the researchers concluded in a paper delivered at an academic conference in New York this week. Click here for more.
Microsoft: There's More to Life Than Search: Microsoft says search claims too much credit for online sales – even as it rethinks its own plans following the Yahoo bid. Click here for more.
Apple's patch process a mess, say researchers: Apple's patching process proves that the company isn't serious about moving Macs into the enterprise, say security researchers. One dissenting expert, however, said it was unfair to compare Apple's patching procedures with, say, Microsoft's. Click here for more.
How to join the Linux movement: Every week we get someone asking about Linux what is it, why is it and should I do it? The answer is complicated. Click here for more.
Web withdrawal? Don't get discomgoogolated: Feeling stressed or anxious at an inability to access the internet? Don't worry, you're not alone and now there's a word for it: "discomgoogolation". Click here for more.
Each month we dredge through our archives to pull out stories from the Actrix Newsletter of exactly five years ago. Sometimes these stories will show just how much the net has changed in such a short time, and sometimes they'll be included just because they're interesting.
Parents 'oblivious' to children's surfing: A lack of knowledge about the internet means too many parents in the UK have no clue what their children are doing online. Many worry about what their children have seen, but one in four are unsure where to get safety advice, says a survey. Click here for more.
Teenager arrested in 'Blaster' Internet attack: An 18-year-old high school student suspected of creating a version of the virulent "Blaster" Internet attack was described by a neighbor Friday as "a computer genius," but not a criminal. Click here for more.
How some spammers get your e-mail: Forget bad luck. Those annoying chain letters circulating the Internet could be cursing you with an inbox full of spam e-mail, computer experts warn. Click here for more.
Thanks again for reading the Actrix Online Informer. Feedback can be sent to me via the e-mail address listed below. Please limit this to comments/suggestions regarding the newsletter. Non-forum requests for support should go to the Actrix Help Desk (email@example.com) or to the Accounts Department (firstname.lastname@example.org).
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