The Actrix Online Informer is published each month to help keep
Actrix customers up-to-date with what's happening on the Internet, and to
help ensure they have every opportunity to benefit from it.
Welcome to the March Actrix Online Informer!
Welcome to the March Actrix Online Informer. Isn't it amazing that we're already at the third month of the new year!
I'll be heading overseas for a holiday in the Middle East for most of March, and will be well and truly away from email, so if you try to contact me and receive no answer, that would be the reason. I'll try and get back to you upon my return. That will mean I have a little less time to work on the April Actrix Online Informer so perhaps you can expect a shortened version next month.
I hope you find something of interest in this month's edition.
See you in April,
Some readers may have noticed a flurry of emails lately that appear to come from all sort of New Zealand banks. They usually have subject headings like "Security Alert" or "Account maintenance". Most people probably recognise these for what they are - fake emails designed to get you to log into a bogus website so that banking user names and passwords can be harvested - and most of us probably know this type of cyber-crime is called "phishing".
Nevertheless I thought it might be worth going over some of the basics around phishing because there have been so many lately, and the perpetrators behind these emails are pretty good at varying them enough so that a few evade the Actrix spam and virus filters (if you check your spam folder, you'll see there are probably heaps of these that have been caught, and many more would have been deleted even before they got to your spam folder).
A second reason I thought I'd go over some phishing basics is because I've noticed the emails themselves are getting more clever.
One of the first things you'll notice about these phishing emails is that they often come from banks or companies with whom you don't have an account. This is because they use a scattershot technique - send heaps of emails out, and a percentage will arrive at customers who do bank at the one being impersonated. Most of the ones I've received lately appear to have come from KiwiBank, so I know they're fake because I don't bank there. I might be more easily fooled if they appeared to come from my real bank (and next week they probably will appear to do just that).
The second thing they do is prey on people's fears and security concerns about their online banking. The first one I'm looking at arrived this morning telling me my account has been locked, possibly due to inactivity or to failed log-in attempts. That's a bit scary. I'm supposed to worry that either someone has been trying to log into my online banking account, or there's been a stuff-up somewhere at the bank and my account is about to be closed because they think I'm not using it.
The email comes with a link I can click to re-activate my account. I'm not going to click the link because I know there are two likelihoods at the site I'll end up at. The first likelihood is that it will be an exact or close replica of the real banking site, but that my user name and password will be stolen when I enter them. The second likelihood is that the site will attempt to install some nasty software on my machine - something that will hunt my hard drive for other personal information to send home to its makers, or possibly to turn my machine into a spam sending zombie.
The second phishing email I received this morning is a little more clever. It appears to come from the Bank of New Zealand and, again, I know it's a scam because I don't bank there. This one tells me there's either been an unsuccessful log in attempt at my banking site, or that someone's tried to log in from a computer in some other part of the world. Notice again that I've been given a variety of things to worry about. I'm then given a choice of buttons - one to click if that spurious log in was actually me, and one to click if it wasn't. However, if I rest my cursor over each button, my email program shows me what the link address is for each button, and blow me down if it isn't exactly the same! Each of these buttons is designed to bring me to the same site when the two likelihoods mentioned above will apply once more.
As I was writing this article, bank phishing email number three arrived. This one said it was from ANZ and announced a "newly introduced Comprehensive Quarterly Updates Program." This one is especially cheeky as this new programme is designed to help protect me from online fraud. Of course I'm given a link that's supposed to take me to a page where I can log in to sign up for the programme, but where I will actually encounter the two likelihoods yet again. The method is again to prey on my fears by offering protection from the very thing they're planning to do to me. There really is no honour among phishers.
Of course phishing attempts don't just appear to come from banks. The can also purport to come from eBay, TradeMe, PayPal or anywhere cyber-criminals can gain some sort of ability to rip you off.
Phishing emails are usually easy to recognise. They don't usually greet you by name, though they might insert your email address in the greeting. This is because of the scattershot technique mentioned above. Their emails have to be fairly generic as they work on the principle that if you send a million of these out and only a fraction of a percent are successful, you've still done well. It's pretty hard to personalise millions of emails.
They usually impersonate the banks pretty poorly. The emails typically have spelling or grammar errors, and often they're just accompanied by the bank's logo. My guess is they don't bother too much with making the email a good impersonation because they're mainly after people new to the Internet, or the particularly fearful, who won't notice or know to look for that sort of thing. That said, however, there's nothing to stop them from doing a good impersonation job, so even a well-crafted one could be a phishing attempt.
In fact, it almost certainly would be. Banks sure know about phishing and therefore make it their policy never to send their customers emails with links to log in pages. If they do want you to log in for whatever reason (such as to view new policy updates or something) they will instruct you to use your own bookmarks, or type in the URL to their site by hand so you know you are going to the real thing.
The last thing to note about phishing attempts is that they are very common. You don't need to worry that you might have been specifically targeted. Millions of these e-mails are sent out and the senders almost certainly don't know anything specific about you. The phishing e-mail itself is probably not all that dangerous either, as long as you don't follow their advice or instructions. Attaching a virus to it would only make it more likely to be caught by ISP filters, so they are most likely to save the dangerous stuff for when you arrive at their fake site.
If you do receive phishing emails, just delete them and get on with your day. If you're really concerned you can ring your bank, but chances are they're already well aware the phishing emails are out there.
In the last Actrix Online Informer, we looked at how you can log into My Actrix to set up new email addresses and keep track of the ones you already have. You can access that article here. In the article above we've also covered how you can use My Actrix to check your email via WebMail and also look at anything that has been diverted to your Spam folder. It seems like a good time, then, to also do a survey of what else can be done under My Actrix. I'll go over it all pretty quickly for the sake of space, but you are encourage to log in and have a play around yourself.
You can log into My Actrix on the Actrix home page at www.actrix.co.nz. You can log in with your main account user name and password, or with the user name and password from one of your mailboxes (another term for extra email address). When you're logged in you will only be able to access and alter information that pertains to that particular log in. So, if you wanted to check your dialup or Cyberjet usage, you could only do that logged in under your main account.
The ability to check your various usages (e.g. tolls, Cyberjet and Cyberbyte 1) comes via the vertical menu to the left, but the really fun stuff is all in the main menu on the body of the page, so let's have a look at what's there.
When you first log in, you'll see there's a large image telling you whether or not you have new mail. You can click that image to go to your WebMail inbox whether you have new mail or not. WebMail is handy for a number of reasons. People travelling can still use their Actrix e-mail address because they can log into Actrix WebMail from anywhere in the world or if you're using someone else's computer.
There are also times when some well-meaning friend sends you an e-mail with an enormous load of attachments (party photos are a classic example) and this e-mail takes forever to download on dialup, or just gets stuck half way, meaning any new e-mail behind it is inaccessible. With Actrix WebMail, you can simply log into your account online, find the e-mail that's a problem, and then delete it. When you go back to your e-mail program, you'll find the problem gone.
Keep in mind, though, that in accessing your Actrix e-mail this way you are bypassing your e-mail program. You won't be able to see messages you've already downloaded to your e-mail program, and anything you delete via WebMail will be gone for good. (It won't be in Outlook Express's Deleted Items folder when you go look for it later).
Manage your account information
This feature of My Actrix allows you to interact directly with our database and change your contact details. If you've moved or changed your PO box you don't need to call the help desk (though you're always welcome to). You can just log in here and update your details directly yourself.
You can also change your password here. You will need to know what your current one is, of course, before we'll let you change it, and here you can only change the password you're currently logged in under. If you want to change the password for one of your mailboxes you can do this under your main account log in, but you'll need to select Manage Your Actrix Services to do that (see below).
The third option is the ability to check your statements. Not sure about a bill or whether or not it's been paid? You can find out here.
The fourth option presented allows you to check your mailbox usage. By default you're allowed 100 megabytes for each mailbox and if yours is full, people sending email to you will receive a bounce message telling them you can't receive email because you're over-quota. This feature allows you to check how much space each mailbox under your account is using, and would be a good place to check if you think you're not receiving emails anymore and wondering why.
Manage Your Actrix Services
There's lots of really handy stuff to do in this section. Under Accounts and Billing you can make a credit card payment, download a direct debit form, or change the way your account is paid.
Under Actrix Mail you can see all your mailboxes (extra email addresses), add or delete them or change their passwords. Again, you'll need to know the password of the mailbox before you can change it.
Under Other Services, you can accomplish lots of other neat stuff. If you like receiving spam (believe me, some people do), or want to experiment, you can turn the spam filter off and on for your account. You can also set up a vacation message for while you're away and word it yourself to automatically inform people you're not able to read your email, but that you'll get back to them when you can.
The Newsletter settings feature lets you tell us you don't want to receive newsletter announcements, and while you're there you can switch off receiving other Actrix announcements as well. We make it a policy not to bombard customers with offers and things, but some people just don't want anything. Even if you do change the setting to not receive announcements, we'll still send you stuff that's of high importance, like changes to your account pricing. After all, you do need to be informed.
Lastly, you'll see there are some links there that don't yet fully work - Domains, Hosting and Databases. We're working on these, and when we do get them up and running, you'll be able to log in and set up mail rules for your domains, play with your databases, automatically get more web-hosting space, and all sorts of other cool, but more advanced, stuff.
CyberFilter is a product we launched a few years ago before spam filters were as advanced as they are today, and we still have a large number of customers who love it because they really hate spam. If you're a CyberFilter customer, basically no one can successfully email you unless you add them to your whitelist. Anybody on your black list gets an automatic bounce message as if you didn't exist. Every other email you receive ends up on your grey list and you can decide whether to whitelist, blacklist or ignore the sender. It may seem a little complicated, but it's easy enough to use once you get the hang of it. If you want to find out more, log into this section of My Actrix and you can access links to more information, and a Frequently Asked Questions document.
Most Actrix customers are entitled to some free web space for their own non-business site. You can have up to 20 Megabytes of personal space as part of your connection deal. It's already set up for you - all you have to do is log in and upload.
User homepages are a good place to begin experimenting with your first website outing, but there are a couple of provisos. You can't use this personal space in conjunction with a domain name, and you can't use this space for business purposes. The web address you get is probably not the most professional look for a business anyway, but personal web space is a fine way to publish your resume or upload family news and photos for friends and family to access from overseas.
To see how your site looks, just go to http://users.actrix.co.nz/yourusername/.
There's a past Informer article about how to use this feature here.
If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send us an e-mail with the word "Forum" in the subject line. I'll try and get an answer to you by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may also turn up under the Helpful Tips section on the Actrix home page (www.actrix.co.nz).
Hi Rob, Since you name-checked David Farrar's "Kiwiblog", how about the irredeemably liberal Idiot/Savant's "No Right Turn" at http://norightturn.blogspot.com? I enjoy the newsletters that you send out - they're up-to-date, easy to read and digest, and there's always something to distract me from my work. Thanks Rob, Cheers, David.
Thanks for your kind words, David and for the blog suggestion. The world needs more idiot savants!
Jim writes: I get the same problem as David (Actrix Online Informer February) – no pictures, just a square with a cross in one corner. Trouble is I'm using Microsoft Outlook and can't find the same sort of solutions in their toolbox. Any solutions for this one?
Hi James, I can't either, though Outlook settings are buried with a labyrinthine system that isnít always intuitive. Could it be that your Outlook is set not to download pictures? It comes that way by default and you may want to check and turn that feature off. To do this, click Tools, and then Trust Center. Select Automatic Download in the menu on the left, and untick the box that says "Donít download pictures automatically." Let me know if that doesnít help.
Maureen writes: Hi Rob, I always enjoy your newsletter as there are usually some good tips to pick up. Thank you. I wanted to print off the page about setting up extra email addresses! I realise that one can get wider screens but usually I manage with the 17" I have. This time alas no. I got the Printer friendly version of the article OK but when I printed it off, the right hand side is missing in approximately the same width as the window re LINKS to the left side of the article. Can you advise please?
Maureen, Hmmm, that's a bit frustrating. The website documents are set to 100% width and not to a determined width which means they should adjust to your printer without problems. There are a number of things you could do, however, to get this to work no matter what. The first thing is when you click File and then Print, have a look through your printer settings or properties. These will be different for all printers, but sometimes thereís an option that says reduce (or scale) to fit or something. Selecting this option will force the printer to reduce whatever itís printing and not allow content to run away over the edges. The settings/preferences/properties button will be there somewhere, probably near the final button you click to print.
The second thing you could do is choose to print in landscape rather than portrait. This is often helpful when printing anything that is to wide for a normal A4. As you probably know landscape means your printer prints the document sideways so that the top and bottom of the page become the left and right sides. Again, you will find the ability to change from portrait to landscape in your printer properties.
The last thing you could do is select whatever it is you want to print from any website, and copy and paste it into Word or some other Word processor. Word will automatically re-format it according to its own settings, and then you should be able to print without problems.
If you donít have Word, you could just copy and paste it into Notepad. This will only give you text, and will drop out the images, but sometimes thatís all you want. You can usually find Notepad under Start/Programs/Accessories.
If others indicate theyíre experiencing similar problems I may need to set up the printer-friendly versions differently. Thanks for your kind words, by the way.
(Click the picture links to access the sites)
Please note: Actrix supplies links to these sites for your interest and possible use. We cannot endorse or take any responsibility for their contents.
Got a site you think would be neat to share with other readers?
Click here to e-mail and let me know!
www.crazylaws.com/ - I'm sure most of us have seen those lists of crazy American laws before, but I've never seen such a vast collection of them as this. Some of my faves are: it is illegal to wear a fake moustache that causes laughter in church in Alabama. In Baldwin Park, California, nobody is allowed to ride a bicycle in a swimming pool. In Providence, Rhode Island it is illegal to sell toothpaste and a toothbrush to the same customer on a Sunday.
www.convertworld.com/en/ - The web is great for providing tools to convert one thing to another - currency, lengths, weights and time zones. However, it's rare to find a site like this that has all the conversions you'd want in the same place. Neato!
20 extraordinary uses for old pantyhose|
www.gomestic.com/Homemaking/20-Extraordinary-Uses-for-Old-Pantyhose.56820 - At last someone has come up with a solution to that age-old problem that has plagued mankind, and especially, but not exclusively, womenkind for years. When your pantyhose have runs and tears in them, don't throw them away. Here are twenty useful ways to recycle them.
http://paperspast.natlib.govt.nz/cgi-bin/paperspast - This one was sent in by Ross Nixon. Thanks Ross. Papers Past contains more than one million pages of digitised (scanned & text versions) New Zealand newspapers and periodicals. The collection covers the years 1840 to 1915 and includes publications from all regions of New Zealand. Search for someone famous, or one of your ancestors.
The John Titor story|
www.johntitor.com/ - "Although there is debate over the exact date it started, on 2 November 2000, a person calling themselves Timetravel_0, and later John Titor, started posting on a public forum that he was a time traveler from the year 2036. As the weeks went by, more and more people began questioning him about why he was here, the physics of time travel and his thoughts about our time. On March 21, 2001, John Titor told us he would be returning to 2036. After that, he was never heard from again. Speculation and investigation about who John Titor was and why he was online continues to this day."
The latest diets|
www.webmd.com/diet/evaluate-latest-diets - You've probably heard of most of them, and many have probably tried a lot of them, but which diet is right for you? Here you can get the facts on popular diet plans to help you decide. A nice, concise summary is provided for each. Lots of other diet information exists at the site as well.
Triple Me search
www.tripleme.com/ - You know how it's a real pain in the neck having to use three different search engines to get the results you need? Triple Me solves the problem by searching Google, Yahoo and MSN all in one. A great time saver!
www.pbs.org/mormons/ - I've read up on a lot of religions over the years, but Mormonism is one I've never really been able to "get" – though I've always found its central prophet, Joseph Smith, a fascinating character. With its usual quality and depth, this PBS site presents a wonderful and well-organised overview of what Mormons believe, as well as the history behind the movement. It's neither for or against the religion so it includes material sourced from professing Mormons as well as critical ex-Mormons.
What colour is your mind?|
www.blogthings.com/whatcolorisyourmindquiz/ - Do you find yourself dreaming of ideas and fictional characters? Your mind is purple. If you crave intellectual stimulation, your mind is yellow. Answer this quiz and find out the colour of your mind. – yet another of those useless web-based diversions you can't help wasting five minutes on.
www.skeptiseum.org/ - "Welcome to the Skeptiseum, the sceptical museum of the paranormal hosted by The Committee for the Scientific Investigation of Claims of the Paranormal (CSICOP). Please take a look around: you'll see that we have many galleries filled with artefacts and information that we hope you'll find both educational and entertaining."
What's been happening in the online world?
Kiwi blood bookings online: Blood donors can now book appointments online. NZ Blood says making an appointment has been identified as one of the major barriers to donating blood. Click here for more.
If it's not on the web then it's out of the loop: IAB chairman Lee Williams said: "New Zealand advertisers are clearly moving online at pace due to the targeting and campaign measuring benefits of the medium. There is no other advertising medium experiencing this level of growth." Click here for more.
Online ad spend hits 5.8% of total market: Online advertising spending in New Zealand hit $135.16 million in 2007, or 5.8% of the total advertising market, according to the Interactive Advertising Bureau (IAB). Click here for more.
Kiwis' online lives exposed: The desire to reconnect with old friends has led to 1.3 million adult Kiwis turning to the Internet to reunite through social networking sites. Click here for more.
InternetNZ members back name-change: Meetings of InternetNZ members held last month were broadly in support of a change of the organisationís registered name, The Internet Society of New Zealand. Click here for more.
Kiwis flock to internet banking despite risks: Two out of three internet users now access online banking, despite New Zealand banks admitting the sites are exposed to frequent attacks. Click here for more.
Blogger targets 'political' editing of Wikipedia in Beehive: A person at Parliament is making too many "political" alterations to New Zealand entries in the open-access internet encyclopaedia Wikipedia, says media commentator Russell Brown. Click here for more.
Iím still in charge of Trade Me, says Sam Morgan: Trade Me founder Sam Morgan insists he is still steering the company and not its Australian-based owner since 2006, John Fairfax Holdings. Click here for more.
Google bosses reveal secret pact: Google's top three executives had pledged to work together for 20 years in a pact they made shortly before the company's initial public offering in August 2004, Fortune magazine has reported. Click here for more.
419 scammers plead guilty in US: Three West African defendants pleaded guilty to federal charges of running an advance-fee scheme that targeted U.S. victims with promises of millions of dollars, including money from an estate and a lottery. Click here for more.
$1.3m to put s in web address: A travel company has paid 560,000 pounds ($NZ1.37m) for the domain name cruises.co.uk, a price that is effectively just for the letter "S" since it already owns the address cruise.co.uk. Click here for more.
Doctor jailed for showing patients on net: An Indian doctor who secretly filmed his patients and put their naked pictures on the internet has been sentenced to life in prison. Click here for more.
Net dating experts tell how to get lucky online: Struggling at finding love on the web? Start by blaming your online dating profile, which may contain out-of-date photos, bland descriptions, or one too many white lies. Correcting these common mistakes should go a long way toward avoiding another Valentine's Day alone. Click here for more.
US might stop ISPs blocking content - by law: Legislation designed to prevent broadband internet providers from unreasonable interference with subscribers' access to content was introduced by a senior US lawmaker. Click here for more.
Pr0n baron challenges Google and Yahoo! to build better child locks: The world's largest porn studio says that Google and Yahoo! should "erect stronger barriers" to keep porn away from the world's children. Click here for more.
Net Satisfaction on The Rise: Despite the economic storm clouds gathering, Internet entrepreneurs can take comfort in a new study reporting that customer satisfaction with e-commerce is at an all-time high. Click here for more.
Money for spam: It began with the promise of enhanced sexual performance and, ergo, a rosy future. Such is the world of pharmaceutical spam. Click here for more.
Eradicate porn, violence for 'healthy and orderly' cyberspace: China has called on domestic websites to sign a voluntary pact governing online video and audio content, saying they should exercise self-censorship to ensure a "healthy and orderly" cyberspace. Click here for more.
Govt may force ISPs to stop six million illegal downloaders: The [UK] government will impose legislation on internet service providers (ISPs) by April 2009 if they do not work with the music and film industries to curb illegal downloading, the government said. Click here for more.
Scientist warns against technology addiction: How many hours do you spend online or plugged into a games console? Well, a scientist at Northampton University believes you could be suffering from technology addiction and has launched an online survey to explore this ticking timebomb. Click here for more.
How2... spot hoax emails: How many times have you opened up your emails and found one like the following: Subject: Important! Worst Virus Ever!! Please Read!! Click here for more.
The battle against the botnet hordes: On 11th February a US teenager who used the online nickname of "Sobe" pleaded guilty to delinquency charges resulting from his surreptitious installation of adware on hundreds of thousands of computers. Click here for more.
Web-based series bombs on US TV: The highly touted Web-based drama series "quarterlife" proved a television flop in its US TV debut, drawing the NBC network's worst ratings for its time slot in at least 20 years. Click here for more.
Customers worry if too many online security checks: Customers start to lose trust in an online banking system as the number of identity checks they have to go through increases, a Massey University study has found. Click here for more.
Warning: Email worm will steal more than your heart: Computer users have been warned to be suspicious of seductive emails that appear to promise undying love but in fact carry the cyber equivalent of a sexually transmitted disease: the most advanced "worm" yet seen on the internet. Click here for more.
Why Americans are shunning e-voting: The BBC World Service's technology programme, Digital Planet has been looking at how many US states are going back to traditional voting methods after serious problems with electronic voting machines. Click here for more.
Cyberthieves go phishing to rob banks: Notorious 20th-century bank robber Willie Sutton said famously, "I rob banks because that's where the money is." It seems 21st-century criminals are following his footsteps. Click here for more.
Study rejects internet sex predator stereotype: The typical online sexual predator is not someone posing as a teen to lure unsuspecting victims into face-to-face meetings that result in violent rapes, US researchers say. Click here for more.
Shady web underworld seeks multi-lingual hackers: Wanted: computer virus writers. Must be fluent in Mandarin. Or Russian. Or Portuguese. Click here for more.
Phishers clean up at online casinos: Email fraudsters are increasingly targeting customers of online casinos with phishing attacks. A wave of assaults against punters betting in casinos run from Antigua and the Dutch Antilles shows that attackers are extending their range beyond targets such as online banks and eBay. Click here for more.
'Time needed' to mull Microsoft offer: Yahoo Inc said it may take "quite a bit of time" to weigh its strategic options, including keeping the company independent, following Microsoft Corp's $US45 billion offer to buy the company. Click here for more.
Microsoft Undeterred by Yahoo's Rejection: In the hard-bitten world of mergers and acquisitions, "no" doesn't always mean "no". Sometimes it means "not yet". Click here for more.
The Kiwi reshaping Microsoft: Microsoft's decision in 2005 to hire Chris Liddell, a New Zealander working in the paper industry, to fill the company's open job of chief financial officer seemed like an odd choice. Click here for more.
Cyber crims target Macs: Security software firm Sophos says it is starting to see more malware directed at Apple Mac computers. Click here for more.
Doco puts Macheads under the microscope: What is it about Apple products and the Mac in particular that inspires a fanatical, almost religious devotion among users? Click here for more.
Firefox 3 beta is live: The Mozilla Corporation has released a beta version of Firefox 3 for download, but is warning it is not ready for "casual users" yet. Click here for more.
Mozilla raises Firefox security bar: Firefox 3.0's new anti-malware blocker, a tool that prevents some malicious pages from loading, is the browser upgrade's most important new security feature, says Mozilla's head of engineering. Click here for more.
New search powers lead Firefox 3: The latest version of web browser Firefox will make changes to the way people search for information online, says its developer. Click here for more.
Stand by your ham song may save pork industry's bacon: In what they say is a last-ditch attempt to save the country's pork industry, dozens of pig farmers gathered in London aiming for an internet hit with their song Stand by your Ham. Click here for more.
Each month we dredge through our archives to pull out stories from the Actrix Newsletter of exactly five years ago. Sometimes these stories will show just how much the net has changed in such a short time, and sometimes they'll be included just because they're interesting.
Experts: Microsoft security gets an 'F': Computer security experts say the recent "SQL Slammer" worm, the worst in more than a year, is evidence that Microsoft's year-old security push is not working. Click here for more.
Famous hacker Kevin Mitnick gets hacked: The world's best-known computer hacker suffered the indignity of having someone break into his new security consulting company's Web site. But Kevin Mitnick shrugged it off as "quite amusing," not serious enough for him to call the FBI. Click here for more.
Bishops seek saint for Internet: Fed up with hackers, a flood of spam and lousy connections, Italian Roman Catholics have launched a search for a patron saint of the Internet. And they hope their online poll will yield a holy Web protector by Easter. Click here for more.
Thanks again for reading the Actrix Online Informer. Feedback can be sent to me via the e-mail address listed below. Please limit this to comments/suggestions regarding the newsletter. Non-forum requests for support should go to the Actrix Help Desk (email@example.com) or to the Accounts Department (firstname.lastname@example.org).
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