Actrix Newsletter August 2004

This newsletter has been produced to help you get the most out of the Internet,
and to keep you, as an Actrix customer, informed of developments and services within the company.
Past newsletters may be viewed at
Newsletters are now archived by article at
Questions and comments about the newsletter can be e-mailed to
Other inquiries should be e-mailed to

Something Phishy Going On

Phishing is one of the latest scams plaguing the Internet. Examples of variations on the scam have been appearing periodically in the news over the last few months. If you haven't yet had someone trying to phish for your personal details, then it's probably only a matter of time.

Phishing is usually attempted by e-mail. A messages comes to you masquerading as an e-mail from your bank or from some other organisation that uses usernames and passwords for online security, such as Ebay or Paypal. The e-mail tells you some lies about how you need to click a link to go to a site where you can enter your personal details in order to help them maintain security or whatever. Of course, you are sent to a site that only pretends to be legitimate, even though it may look very real. Your user and password details are captured by software at the site, and the thieves then have access to your account.

Phishing e-mails prey upon people's fears about online security. It attempts to trick them into the very thing they fear. The irony would be amusing if the matter weren't so serious. In this article I want to look at three phishing e-mails I have personally received in the last month. I want to look at what they are trying to get me to do, what they have in common, and how to tell that they're not the real thing. You can click here to visit a page that has a copy of each of the phishing e-mails I've recently received. The example page will open up in a new window so you can flick back and forth for comparison if you like.

The first e-mail pretends to come from eBay, the popular online auction site. I do have an eBay account and I use it quite regularly. However, whoever set me this e-mail doesn't know that for certain. They've sent this e-mail to millions of people they've gotten from a spam list. They know that people who don't have eBay accounts will probably ignore or delete the e-mail. They hope some of those who do have eBay accounts will believe them.

This e-mail tells me that someone has been using my account to make fake bids. I have to speed up their investigation by following a link to a page where I can update my account details. This piece of phish is trying to alarm me so that I will act quickly without thinking too much. It sounds plausible that they would want me to log in and change my password. If I followed the link, no doubt there'd be a place for me to enter my current user name and password and a place for me to supposedly enter a new password. Of course the update password feature would be fake. The phishing thieves would only be interested in capturing whatever I put into the current user name and password fields. There could also be some malicious software lurking at that site hoping to play havoc with my system if I'm foolish enough to be surfing the net with software that I haven't updated for months (see article: The Windows Update Page).

The senders of this e-mail have made some effort to capture an eBay look and feel. They've stolen the eBay logo and talk about Safeharbor, which is an eBay feature. They've even put a copyright smallprint at the base of the logo which is the sort of thing you might expect from a big important online firm.

However, there are a number of indications that the e-mail is false. Firstly, it is full of spelling, grammar and punctuation errors. I've marked these in red on the examples page. The writing style is also clumsy and not at all what you'd expect from a company that turns over hundreds of millions of dollars every year, and which can easily afford to hire professional writers.

Secondly, the e-mail does not address me by name or mention my eBay user name. If this really did come to me from eBay, they would have my contact details, including my personal name, in their database.

Thirdly, the link appearing on the page does not match the link in the e-mail's code. The link in the e-mail appears to be This looks like a link to a subdomain (scgi) on the eBay site ( This would appear to be a legitimate link. However, when I mouse over the link and look at the bottom of my e-mail program where the real link pops up for display, I find the site linked to is actually These links look similar. The phishers are hoping that I won't notice the difference. However, I do notice that the actual link is not to a subdomain of the eBay URL. Instead it is to a subdomain named eBay of a website actually called If I've confused you here, the only important thing to note is that the link appears to be a genuine link to eBay. In fact it links to some other site not related to eBay at all, and therefore not to be trusted.

The most obvious sign that the e-mail is fake is that firms like eBay, as well as banks, will never send you an e-mail asking for your password. It's part of their policy which they've put in place for the very reason of helping customers guard against this sort of thing. If you know your bank or online company will never e-mail you asking for your password, then you know that any attempt to do so is necessarily fraudulent.

The second e-mail purports to come from Westpac Bank New Zealand. Again, the phishers have sent this millions of New Zealand e-mail addresses. Non Westpac customers will ignore or delete the e-mail. Westpac customers might be fooled, not realising that the e-mail has been so widely sent out. This e-mail asks me to go to a link and enter my banking user name and password in order to help "Westpac" with a "period review of member accounts," whatever that means. It is a pretty pathetic attempt. They don't even bother to forge the look and feel of Westpac Bank and the language is again rather clumsy. Of course the link does not go to the Westpac Trust site at all. It goes to a site (now removed) that no doubt resembles the Westpac log in page, but which is designed to capture my user number and password for later criminal use. 

So, the same basic signals of fakeness apply. Poor language, I'm not greeted by name or number, and the link given does not match the link in the code. The link in the code does not go to the Westpac site.

The last example e-mail purports to come from PayPal. I do have a PayPal account which I use for overseas purchases, but again, the phishers don't know that. Again, they've sent this e-mail to millions of people. This time they have made a good attempt at capturing the look and feel of PayPal, by copying the PayPal logo and colour scheme.

This one attempts to get me to hand over my PayPal log in details as part of "routine efforts at security maintenance." The language, however, especially in the second sentence, was not produced by any commercial writer worth his or her salt, and the disclaimer at the bottom abruptly ends mid sentence. Again, all the common telltale phishing signs are there.

So what should you do if you receive a phishing attempt? There's probably not a whole lot you can do. You could report the e-mail to your bank or to the online company being imitated, but they probably already know. Jon Peacock from our Internal Affairs Department has assured me that they're certainly aware of these attempts at fraud, and will work to catch the offenders wherever they can. Of course they are hampered by the fact that most operate from overseas and are very adept at hiding themselves.

You don't need to worry that you might be being specifically targeted. Millions of these e-mails are sent out and the senders almost certainly don't know anything specific about you. The e-mail itself is probably not all that dangerous either, as long as you don't follow their advice or instructions. In most cases I wouldn't recommend visiting the sites they direct you to, even out of curiosity. While it is true that you're probably safe as long as you don't put your sensitive data into their online form, you still never know what sort of malicious software might be lurking at the site hoping to take advantage of any browser vulnerabilities you might suffer from. Again, this probably won't be an issue if you have all the latest patches installed, but it is better to be safe than sorry. 

You're best off just to delete the e-mail and not lose a lot of sleep over it.

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Readers' Forum

If you'd like to ask a question or request some help on any Actrix or Internet-related matter. Simply send me an e-mail with the word "Forum" in the subject line. I'll try and answer your question by return e-mail, and will also post the answer here for the benefit of others who may have a similar question or problem. By the same token, if you read something here and think you may have something to suggest, please feel more than free. Please also note that questions and answers may turn up under the Helpful Tips section on the Actrix home page (

Kingsley writes: Hello Rob! I have read your Article in April ' 04 and under Forum about deleting Temporary Internet Files. What about other Temporary Files ? There are heaps of them under Start -> Search -> Temporary Files. What is their purpose and is it safe to delete them all, since they are all only ' Temporary,' or only particular ones and if so, which ones can be safely deleted? Thanks!

Hi Kingsley, Unless these files are in Temporary Internet Files, I would leave them be. Other temp files are usually created by Windows as it goes about its business. Normally they are deleted automatically when Windows is finished and or when you shut down your computer. This is one of the main reasons why it is never a good thing to power of your machine without shutting down properly. If you delete a file while Windows is using it, the machine will probably become unstable and could possibly crash.

Tony writes: Hi Rob, Something simple! How do I print off the newsletter without just getting the newsletter header (page 1 of 1) Then the Nav page. I only want the Newsletter! Bye the bye, the guys at work reckon it’s a cool letter.

Hi Tony, I'm glad you (and/or your mates) enjoy the newsletter. It sounds to me like you're trying to print by using the File/Print menu at the top of the screen. This won't work well for the newsletter as it uses frames. The File/Print menu will only be able to print the outer frame which holds the inner frames.

To print the whole newsletter, right click in the frame or window that has the newsletter itself. The select Print from the grey box that pops up. This will cause the frame with the news to be the one that prints and none of the others.

You can get rid of the header details when printing with Internet Explorer by choosing File/Page Setup from the menu bar, and then blank out the Header (and Footer) details. (Thanks to Andrew for this information.)

Jennifer writes: I use Microsoft outlook and want to know how I change the name that appears in the from field when people receive mail from me. I cannot work out how to do it.

Hi Jennifer,

Methods for changing Outlook settings can vary depending on which version you have (they're simpler in Outlook Express). Here's the way to change it via the latest version. If this is no good, let me know what version you have (Click Help and then About Microsoft Outlook) and I'll get you something more specific.

  1. . With Outlook open, click Tools in the menu bar at the top.
  2. In the box that drops down, click either Accounts or E-mail Accounts, depending on which is listed for you.
  3. Sometimes this will take you straight to a box that lists the accounts you have (most people have only one). Sometimes a different box comes up first that asks you first to choose from a few options, one of which is "View or change existing e-mail accounts." If you get this box, choose this one and you will be taken to the list of accounts you have when you click Okay.
  4. In the big white box, click once on the e-mail account you wish to change.
  5. Click the Change button or the Edit button, depending on which you have (over to the right).
  6. There will be a field there labelled User Information which will contain the name you want to change. Other settings can also be altered.
  7. If you have an Apply button, click that, and then click Okay. Otherwise, just click Okay.

It's pretty simple with Outlook Express:

  1. . With Outlook Express open, click Tools in the menu bar at the top.
  2. In the box that drops down, click Accounts.
  3. This will take you straight to a box that lists the accounts you have (most people have only one).
  4. In the big white box, click once on the e-mail account you wish to change.
  5. Click the Properties button (over to the right).
  6. This will bring up a Properties box opened up onto the General tab.
  7. Change the name that appears under User information, click Apply, and then Okay.

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Actrix Anti-Spam/Anti-Virus Update

July 2004
Emails scanned: 7,117,508
Viruses found: 2,195,872
Percentage of emails containing viruses: 30.85
Top 10 Viruses for July 2004
Worm.Zafi.B 1,930,461
Worm.SomeFool.P 87,140
Worm.SomeFool.Gen-1 54,328
Worm.SomeFool.Z 34,396
Worm.Bagle.AG 17,124
Worm.SomeFool.Gen-2 14,524
Worm.Lovegate.X 11,964
Worm.Bagle.Gen-zippwd 7,564
Worm.SomeFool.Q 5,864
Worm.Bagle.Z 4,197

We're really pleased to have gotten our spam filters going for all customers. This has been a long time coming and we apologise for the delay. An e-mail was sent to all customers on Monday 19 July explaining how the new filters work, how to opt out if you don't want them, how to check your online Spam folder, how the filters work with CyberFilter, etc. A copy of that e-mail can be found here:

We'll be reporting on both spam and virus catch figures each month. The table to the left details some anti-virus statistics for the month ending 31 July 2004. We also hope to include some Spam catch statistics in future.

The Actrix spam filters run on a points system. Each e-mail that passes through our mail servers is assessed for spam-likelihood. If it gets enough spam points it is filtered off into a separate Spam folder stored within Web Mail for each customer mailbox. We're continuing to update the spam criteria by which e-mail is judged, so the system is becoming "smarter everyday." Currently we're successfully catching around 90% of spam. This should improve as we refine the filtering criteria over time.

Thank you to all those customers who have given positive feedback. These e-mails have been appreciated and shared around the office. There have been far too many to answer individually.


Interesting Sites (Click the picture links to access the sites)

Please note: Actrix supplies links to these sites for your interest and possible use. We cannot endorse or take any responsibility for their contents.

Got a site you think would be neat to share with other readers? Click here to e-mail and let me know and receive a free Norrie the Nerd chocolate bar courtesy of Actrix!

Interpret Your Dreams - This site is dedicated to helping you understand what your dreams mean, and how they might even be prophesying your future to you. Start by clicking the link to the step by step guide. You can then search through the various symbols available and add them to your dream diary. The you can add a description of your dream which the site will then analyse for you. Helpful tools include such things as a dream note template along with lots of tips and explanations.
Lost Destinations - "Join us in our travels as we journey the country in search of the abandoned, haunted, and mysterious... New Jersey, Texas, New Mexico, California, & beyond... cameras in hand... sometimes knowing where we are going... more often having no idea at all... shooting photos along the way to record our travels. There is much to see... much to discover. Here you will see where we end up. Our destinations?? Unknown." Use the Explore/Index of Places menu to get started.
Trampoline Game - You have 99 seconds to do as many trampoline tricks as you can. Control your trampoliner using the arrow keys, and click options on the right for body positions. Don't fall off or land on your head if you can help it. Remember how much it used to hurt?
100 Wonders of the World - Hillman's Wonders is a terrific site for those wanting a quick summary of what's out there to see and experience in the big wide world. Each wonder is ranked according to greatness from 1-100. Each comes with just one or two pictures, so loading times aren't great. A small summary of why the place or building is so special is given, along with a little of the history. Sure gets your travelling mouth a-watering!
What to do with less than three days to a nuclear disaster - "This instructional guide is for American families preparing for imminent nuclear attack, with widespread radioactive fallout, from atomic bomb(s), not just a small localized 'dirty bomb' incident." It's probably not terribly relevant to New Zealand but it makes for interesting reading in the "what would I do?" vein.
Addicting Games - This is a vast collection of simple little games that are pretty fun and easy to play. Each takes a few moments to download, after which you should be able to continue playing if you go offline. It's a real time waster because they are addictive, and there are so many to choose from. "I'll just try one more before I get up and do the dishes..."
What's in that stuff? - Ever wondered about what's really in hair colouring, Silly Putty, Cheese Wiz, artificial snow, or self-tanners? C&EN presents a collection of articles that gives you a look at the chemistry behind a wide variety of everyday products. Okay, they're mainly American, but some are available here, and the principles are probably the same.
What's Your Favourite Word? - Merriam-Webster produces this great site for word lovers listing the favourite words of 2004 (and what they mean). Some entries are real ripsnorters , others felicitous, but all of them indubitably mesmerising! There are also links to other lists of favourite words as well as to word games, words for the wise, and a word of the day.
The DaVinci Code Web Site - Here is a great site for those thousands of New Zealanders who have read and enjoyed Dan Brown's The DaVinci Code. Apparently there are coded messages on the book's cover that you are invited to explore and decipher (a picture of the cover is provided). There are also links to other sites or features including Dan Brown's web site, a geographical tour of the book, as well as the original "treasure hunt" used to first publicise the book online.
Banned Books - "Whenever they burn books, you know that people are next." This site lists many books that have been banned, or that interested parties have tried to ban. Each comes with the reasons people had for objecting, and the lists can be browsed by either title or author. It makes for interesting reading. There's an inspiring list of anti-censorship quotes as well as a few other bits and pieces.
The Big Five Personality Test - "This test measures what many psychologists consider to be the five fundamental dimensions of personality. As you are rating yourself, you are encouraged to rate another person. By rating someone else you will tend to receive a more accurate assessment of your own personality. Also, you will be given a personality profile for the person you rate, which will allow you to compare yourself to this person on each of five basic personality dimensions."
Near Death Experiences - This interesting site has everything you could possibly want to learn or know about near death experiences (NDEs). Sections include: Research Findings, Scientific Evidence, Celebrity and Notable NDEs, Pets, Biblical Support, etc, etc. The amount of information is exhaustive. It could keep you going for a lifetime!

Cyberspace News Snippets

New Zealand

NZ police computer under hack-attack: Overseas hackers have tried on several occasions to gain access to the police national computer system, the police say. Click here for more.

Children fear revealing online encounters: The fear of getting into trouble or losing computer access is stopping children from telling parents about encounters with online sex predators, experts say. Click here for more.

Cyber safety modules for schools launched: Education Minister Trevor Mallard today launched five new training modules on cyber safety for schools. Click here for more.


Turning the tables on Nigeria's e-mail conmen: "I tried to turn it round by saying I worked for a church and we couldn't do any business with people who are not of our faith." Mike sent a response in the name of Father Hector Barnett of the Church of the Painted Breast. Click here for more.

PayPal to Pay Up on Class Action Suit: In 2002, PayPal customers sued, saying the company messed up their accounts. Now, it's payback time. Click here for more.

Terrorists using Internet to spread message: Al Qaeda-linked terror groups and their sympathizers have in recent months made a big splash on the Internet, making it their communications channel of choice. Click here for more.

This is what is happening to Iraq's Internet domain: With the handover of power in Iraq this week, from the Coalition Provisional Authority (CPA) to the Interim Iraqi Government, the issue of the country's Internet has again become a big issue. Click here for more.

Evolution could speed net downloads: Internet download speeds could be improved dramatically by mimicking Darwin's evolution to "breed" the best networking strategies, say computer scientists. Click here for more.

Women lead rural India's internet rush: The internet is beginning to have a revolutionary effect on the 700 million people who live in villages in India - and the charge is being led by women. Click here for more.

Don't assume no one is scanning your email: An analysis by research firm Gartner has warned users never to assume e-mails are safe when routed through or hosted by a third party. Click here for more.

Web schools teach search engine mechanics: Rich media isn't what people are after," says Chris Dimmock, of search consultancy Cogentis. "They want straight answers to straight questions." Click here for more.

Friend-finding websites disappoint, say psychologists: Find-a-lost-friend websites are "agents of disillusionment", says an Auckland psychotherapist, warning that people seeking old mates or lovers need to be realistic about what they might discover. Click here for more.

Online file swapping endures: Despite entertainment industry attempts to curb online song and movie swapping with lawsuits and education campaigns, more people than ever are using peer-to-peer services. Click here for more.

Pushing computers to the limit: Computing power has risen phenomenally in the past 40 years and new approaches could help to keep it growing. Click here for more.


Gates: Microsoft cutting virus combat time: Microsoft Corp. is cutting the time it takes to blitz viruses but needs personal computer users to turn on their auto-updating features to help it combat potentially dangerous attacks, Bill Gates said on Monday. Click here for more.

Beagle worm threat rises: A new variant of the mass-mailing Beagle worm has been upgraded from very low to moderate following increased submissions from corporate and consumer customers. Click here for more.

'Bin Laden suicide' virus hits Web: A virus purporting to show images of Osama bin Laden's suicide popped up on the Internet Friday, designed to entice recipients to open a file that unleashes malicious software code, security experts said. Click here for more.

Security and Safety

The secrets your computer just can't keep safe: Home PCs are increasingly likely to house software designed to watch each and every click the user makes. Click here for more.

When spyware crosses the line: One of my friends called me in a panic the other day. It seems his eight-year-old daughter was surfing the Internet, searching for Barbie dolls, games designed for children, and other things of interest to eight-year-old girls, when something bad popped up on the screen. Click here for more.

Google feels spyware strains: "I removed it from the registry, but this one heals itself," Yu said. Spyware makers, he said, are getting more sophisticated. Click here for more.

Filters replace law in blocking Net porn: Filtering tools are an effective alternative for blocking obscene material, says Justice Anthony Kennedy. Click here for more.

Home computers compromised in latest attacks: If you own a computer — especially one running Microsoft Windows and Internet Explorer — make sure that you’ve downloaded the latest security updates and have up-to-date anti-virus software. Click here for more.

Home PCs rented out in sabotage-for-hire racket: Vast networks of home computers are being rented out without their owners' knowledge to spammers, fraudsters and digital saboteurs, security experts say. Click here for more.

Microsoft warns of critical flaws: Microsoft is warning computer users to protect their PCs after critical flaws were found in some versions of Windows, Internet Explorer and Outlook Express. Click here for more.

Parents 'under-estimate' net risks: Parents are still largely unaware of the risks their children take on the net, even though 75% of teenagers use the net at home, says a report. Click here for more.

New Strategies Emerging in Spyware Fight: One of the trends his product targets is the ability of the malicious code to keep reinstalling itself. Click here for more.

Mainly Microsoft

Copy This Article & Win Quick Cash!: Is Bill Gates offering big bucks to track your email? On the trail of the most forwarded hoax in Internet history. Click here for more.

Renewed calls for alternative browsers: The respected research center was among security groups recommending other browsers as long as a key vulnerability in IE remained unfixed, leaving it capable of running malicious code that's been hidden at a number of popular Web sites. Click here for more.

Under siege, Microsoft beefing up customer service: As Microsoft enters more competitive markets and faces increased grumbling over its litany of security flaws, the company is trying what — for it — is an unusual tack: paying more attention its customers. Click here for more.

Microsoft warned by Japanese anti-trust watchdog: Software giant Microsoft Corp received a warning from Japan's anti-trust regulators about unfair business practices yesterday. Click here for more.

Windows update hits a new delay: A major update to the Windows XP operating system will be available to download from August, two months later than originally expected. Click here for more.

Unix/Linux Line

Demystifying the black art of Linux: Starting this week, more than 700 IT professionals will attend Linux education events staged by Novell and IBM in Melbourne, Sydney, Brisbane and Auckland. Click here for more.

Open-source software running the Internet under the radar: It's open-source software, a wide spectrum of programs developed not under the lock and key of a single company but by the communal efforts of volunteers who often start with little more than common interests and e-mail discussion groups. Click here for more.

Setback for SCO's Linux battle: A key legal case in the claim by US firm SCO to own key parts of Linux has been largely dismissed. Click here for more.

Mac News

Apple 'launches Longhorn' with better search, graphics: Many of the features due to appear Microsoft's Longhorn will appear a year early in Mac OS X "Tiger", Apple claimed today. Click here for more.

Apple Lets Cat out of the Bag: An audience of upbeat programmers lapped up Steve Jobs' preview of the latest version of Apple's Mac OS X on Monday, which offered sneak peeks of a systemwide search, dashboard widgets, visual scripting and a new Safari browser with a built-in newsreader. Click here for more.

200 Malicious Files Found: A Cautionary Tale: I spent last weekend at my in-laws' house. We had a nice time, other than the hours I spent in front of my brother-in-law's Windows PC getting a first-hand refresher course in why Macs are incalculably better than PCs. Click here for more.

iPod Your BMW: Connect with music like never before behind the wheel of your BMW 3 Series, and X3 and X5 SAV or Z4 Roadster. With the installation of an integrated adapter developed by Apple and BMW, you can now control your iPod or iPod mini through the existing audio system and multi-function steering wheel. Click here for more.

Lovely Spam, Wonderful Spam

Microsoft sets sights on spam: There is going to be much more spam around over the coming months and years. Click here for more.

Web spammers can be beaten in two years - regulators: Millions of users may abandon the internet and phone messaging systems unless governments and software companies join forces to block the spread of spam, key figures in an anti-spam drive said today. Click here for more.

Nigeria arrests 500 suspected email scammers: Nigeria's agency against economic and financial crime said Monday that it had detained more than 500 suspects and seized property worth more than $US500 million from suspected fraudsters. Click here for more.

The Weird, Weird Web

ALIENS USING E-MAIL TO SEDUCE EARTH WOMEN: A top researcher says you could also be getting spammed by aliens on a distant planet! Click here for more.

iPod Used In Domestic Homicide: A Memphis woman was arrested and charged with first-degree murder after she bludgeoned her boyfriend to death with an iPod. Click here for more.

Beckham penalty outrage ball lands on eBay: The Official Match Ball used on the game against Portugal, that left UK out of the Europe Cup, the same ball of the penalty, that David Beckham miss, will be auctioned on eBay. Click here for more.

A Little Levity

Virus List
Politically Correct Virus:
Never calls itself a "virus", but instead refers to itself as an "electronic microorganism."
Oprah Winfrey Virus:
Your 200MB hard drive suddenly shrinks to 80MB, and then slowly expands back to 200MB.
Arnold Schwarzenegger Virus:
Terminates and stays resident. It'll be back.
Government Economist Virus:
Nothing works, but all your diagnostic software says everything is fine.
Texas Virus:
Makes sure it's bigger than any other file.
Nike Virus:
Just does it.
Quantum Leap Virus:
One day your PC is a laptop, the next day it is a Macintosh, then a Nintendo.
Adam and Eve virus:
Takes a couple of bytes out of your Apple.
Airline virus:
You're in Auckland, but your data is in Singapore.
Bill Clinton virus:
This virus protests your computer's involvement in other computer's affairs, even though it has been having one of its own for 12 years.
Parliament Virus:
The computer locks up, screen splits erratically with a message appearing on each half blaming the other side for the problem.
Gallup Virus:
60% of the PCs infected will lose 38% of their data 14% of the time (plus or minus a 3.5% margin of error.)
I know it's only August, but...

Santa Claus is Coming to Town: The Techie Version.
better !pout !cry
better watchout
lpr why
santa claus < north pole > town

cat /etc/passwd > list
ncheck list
ncheck list
cat list | grep naughty > nogiftlist
cat list | grep nice > giftlist
santa claus < north pole > town

who | grep sleeping
who | grep awake
who | grep bad || good
for (goodness sake) {
be good

Bringing It All Back Home

Thanks again for reading the Actrix newsletter. Feedback can be sent to me via the e-mail address listed below. Please limit this to comments/suggestions regarding the newsletter. Requests for support should go to the Actrix Help Desk ( or to the Accounts Department (

Take care through August,

Rob Zorn